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MAMDOUH Al Ghobioui , Head of Human Resources & Support Services

MAMDOUH Al Ghobioui

Head of Human Resources & Support Services·Amana Cooperative Insurance Company

Saudi Arabia

Bachelor's degree, Administration

Work experience

Total years of experience: 16 years, 10 months

Head of Human Resources & Support Services

September 2023 - Present

Amana Cooperative Insurance Company

Saudi Arabia

September 2023 - Present

• Implemented an enterprise-wide performance management system linked to KPIs, ensuring employees objectives are aligned
with business strategy and enabling data-driven promotion and development decisions.
• Introduced a structured performance appraisal system directly tied to training needs, career progression, and internal
promotion pipelines—creating a culture of accountability and growth.
• Led a comprehensive job evaluation initiative to restructure salary scales, standardize job titles, and improve internal equity
and compensation fairness.
• Overhauled HR policies to ensure compliance, reduce ambiguity, and enhance operational consistency across departments.
Company industry:
Insurance & TPA
Job role:
Human Resources and Recruitment

Head Of HR

April 2020 - July 2023

Gulf Union Alahlia Cooperative Insurance Company

Riyadh, Saudi Arabia

April 2020 - July 2023

• Oversaw Legal, Logistics, and Government Relations departments, aligning them with overall business strategy.
• Led workforce restructuring, updating department structures to better meet business needs.
• Created new job descriptions in line with updated department structures, promoting strategic alignment.
• Reviewed and updated the employee grading system, fostering a fair and motivating progression framework.
• Established key HR policies and procedures
• Oversaw including recruitment, onboarding, training, performance management, and employee relations.
• Managed the transition to a new HR system, leading selection, implementation, and training processes.
Company industry:
Insurance & TPA
Job role:
Management

Head of HR & Administration

May 2017 - July 2023

Gulf Union Alahlia Cooperative Insurance Company

May 2017 - July 2023

• Designed and rolled out a comprehensive Employee Experience Program, enhancing onboarding, offboarding, and retention
strategies—resulting in a 10% increase in employee retention.
• Directed talent and culture programs, including succession planning, inclusive workplace policies, and post-merger
communication strategies—boosting collaboration by 45% and strengthening leadership pipelines.
• Drove organizational change by implementing a hybrid work model and upskilling programs focused on digital readiness.
Company industry:
Insurance & TPA
Job role:
Human Resources and Recruitment

Human Resources Manager

May 2017 - March 2023

Alahlia for Cooperative Insurance Company

Riyadh, Saudi Arabia

May 2017 - March 2023

• Developing the HR budget and strategy within Al Ahlia for Cooperative Insurance Company strategy to ensure vertical and horizontal integration with other communication initiatives across departments and divisions.
• Ensure budgeting for the companys workforce plan based on the approved organizational structure in order to predict the workforce requirements within the organization and planning the supply and demand of resources according to the companys requirements.
• Leading the design and development of management practices, policies and procedures in the areas of employee relations, human resources planning, staffing, career development, succession planning, staff retention, performance appraisal, training, compensation and benefits.
• Leading organizational development activities including organizational structure, job descriptions, and job appraisals to ensure that reporting and accounting lines reflect best practices and appropriate to create changes and development processes.
• Developing and implementing training plans for all employees of the company to meet all staff development needs (skill and behavioral) and enable them to achieve performance that is consistent with the objectives at the individual levels of staff, administrative and higher.
• Ensure the effectiveness and efficiency of the automation system of human resources, align it and link it to the higher systems of the company to achieve the conditions governed by IPO and insurance companies in the Kingdom.
• Support and implement Saudization programs by attracting, selecting and making recommendations for the development of Saudi nationals at all levels of the company.
• To fulfill all SAMA requirements for the employees within the organization.
Company industry:
Insurance & TPA
Job role:
Human Resources and Recruitment

Personnel and Government Relations Manager

October 2016 - May 2017

Sheta & Saif Company

Riyadh, Saudi Arabia

October 2016 - May 2017

• Participate in setting the main objectives of the company, ensure and prepare administrative procedures in coordination with other departments.
• Leading sub-plans and operational programs for personnel and organizing administrative operations.
• Control all government relations procedures, including direct supervision of all labor issues.
• Maintaining all fixed assets of the company, supervising security guards, protect warehouses, secure buildings and maintain branches.
• Leading health insurance operations and ensure its effectiveness.
Company industry:
Merchandising
Job role:
Management

Director of Personnel Affairs and Government Relations

August 2016 - May 2017

Sheta & Saif Company

August 2016 - May 2017

• Oversaw legal affairs, logistics, and government relations functions, implementing compliance protocols that reduced
regulatory violations by 70% and enhanced .
• Led organizational restructuring efforts, including revamping job grading systems and overseeing HRIS migration—ensuring
seamless implementation, user adoption, and improved career path transparency.
• Managed all personnel operations including employee records, contracts, and policy compliance .
Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Human Resources Manager

September 2015 - September 2016

Tiara Hotel

Riyadh, Saudi Arabia

September 2015 - September 2016

• Participate in the development of strategic plans and all operational plans of the hotel including its policies, procedures and action plans.
• Develop operational employment plans and external contracts with labor companies to meet operational requirements and provide them with human energy that is aligned with the routine customer requirements and strategic direction of the hotel.
• Leading all human resources systems, administrative procedures and government relations while ensuring all governmental conditions and procedures for the operation of hotels.
• Establish an organizational structure that serves all operational requirements and achieve all five-star standards of the hotel and the development of departments that ensure the safety of operating traffic and its quality.
• Ensure hotel safety systems including filming, corridor surveillance cameras and all fire safety tools, fire insurance, theft and contracting with security guards.
• To meet the requirements of employees with the highest efficiency in all services, facilities, transport operations and applying the standards of formal clothing, training, specialized and health certificates.
Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

• Support Services Manager

August 2014 - July 2015

Construction & Development LTD

Riyadh, Saudi Arabia

August 2014 - July 2015

• Leading all human resources policies, procedures and systems such as organizational and functional structures, functional descriptions, performance management, development, training, retention, replacement plans, Saudization, pay ladders, incentive systems and conducting workshops to train staff.
• Leading all administrative procedures and government relations such as social insurance, protection of wages, labor issues in the Labor Office, activating the internal regulations of the company, archiving and renewing all official documents of the company, sanctions regulations, attendance and dismissal, contracting with security companies, leased labor, identification manuals, documentary courses and regulations. Archiving, flight reservations, hotels and more.
• Leading and controlling the management of the companys own purchases of cars and equipment, managing the purchases of worker’s accommodation and its equipment, and the branches with its administrative and office supplies and equipment, and employees clothing, their movements and subsistence equipment.
• Oversee the processing of all security and safety tools in interior buildings, projects and food quality for project workers.
• Trade-off, involve, control and follow-up of insurance companies to insure the companys fixed assets of buildings, cars, equipment and health insurance for all employees of the company.
• Follow-up all operations of the branches of the company.
Company industry:
Construction & Building
Job role:
Human Resources and Recruitment

Assistant HR Manager

December 2010 - June 2014

Darmoja Garmin Store

Riyadh, Saudi Arabia

December 2010 - June 2014

• Establishing the Human Resources Department and establishing all its policies, procedures and systems.
• Establishing internal lines of communication between departments, work maps, organizational and functional structure and related functional descriptions.
• Organize and approve labor relations and the establishment of internal regulations and sample book to explain the rules for employees.
• Establishing a system for keeping and tracking all personnel files and archiving system.
• Establishing and activating the systems of human resources and administrative affairs such as recruitment, training, wages and government procedures and supervising them directly.
• Supervising of linking the branches and points of sale in various regions to the main administration in Riyadh.
Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

human resources specialist

May 2009 - December 2010

Nternational Aramoon Company

Riyadh, Saudi Arabia

May 2009 - December 2010

Company industry:
Construction & Building
Job role:
Human Resources and Recruitment

Education

Arab Open University

July 2025

July 2025

Bachelor's degree, Administration

Saudi Arabia

Society for Human Resource Management

July 2020

July 2020

Diploma, SHRM

Saudi Arabia

SHRM

April 2020

April 2020

Higher diploma, SHRM Master Certificate in Human Resources Management

Saudi Arabia

GPA (rating): Excellent

GPA (rating): Excellent

الرياض

January 2019

January 2019

High school or equivalent, عامة

Saudi Arabia

الرياض

January 2019

January 2019

High school or equivalent, عامة

Saudi Arabia

Riyadh Chamber of Commerce

January 2015

January 2015

Diploma, موارد بشرية

Saudi Arabia

Riyadh Chamber of Commerce

April 2014

April 2014

Diploma, Diploma of Human Resources

Saudi Arabia

GPA (percentage): 70%

GPA (percentage): 70%

View attachment

Skills

Web Development
Expert
Web Development
Expert
Website Management
Expert
Website Management
Expert
Public Law
Expert
Public Law
Expert
System Setup
Expert
System Setup
Expert
Order Management
Expert
Order Management
Expert
Site management
Expert
Site management
Expert
Business Development
Expert
Business Development
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate
TALENT MANAGEMENT
Intermediate
TALENT MANAGEMENT
Intermediate
Web Development
Expert
Web Development
Expert
Website Management
Expert
Website Management
Expert
Public Law
Expert
Public Law
Expert
System Setup
Expert
System Setup
Expert
Order Management
Expert
Order Management
Expert

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Certifications
Social Insurance Compliance Course
Human Resources Specialist Course
Human Resources Experts Forum
• Workshop of Human Resources Experts Forum (Riyadh, Saudi Arabia)
Jan 2018 - Jan 2018
• The Power of Onboarding Workshop for the Qualification and Integration of New Employees (Proflag.
Jan 2019 - Jan 2019
• Performance Management and Individual Performance Assessment Workshop (Proflag. Riyadh, Saudi Arab
Jan 2019 - Jan 2019
• Human Resources Specialist Course (HRDF. Riyadh, Saudi Arabia)
Dec 2012
GOSI
May 2012

Hobbies

  • هواية أستخدام التقنية
    - تطوير المواقع الإلكترونية - المساهمة في تطوير تطبيقات الأجهزة - مساعدة المخترعين في تطوير أفكارهم التقنية