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تم إلغاء حظر المستخدم بنجاح
ممدوح عيسى, Food Safety & Hygiene Manager, Consultant, Auditor and/or Trainer

ممدوح عيسى

Food Safety & Hygiene Manager, Consultant, Auditor and/or Trainer·InterContinental Hotels Group, SGS, Evolution, Kitchen Moves, Oberoi Hotels, Helnan Hotels, etc..

مصر

ماجستير, general

الخبرة العملية

مجموع سنوات الخبرة: 30 سنوات, 4 أشهر

Food Safety & Hygiene Manager, Consultant, Auditor and/or Trainer

فبراير 2003 - حتى الآن

InterContinental Hotels Group, SGS, Evolution, Kitchen Moves, Oberoi Hotels, Helnan Hotels, etc..

القاهرة، مصر

فبراير 2003 - حتى الآن

Over ten years’ experience in the field of food safety and hygiene including a pre-opening experience with a unique qualifications of being the only CIEH - UK accredited food safety specialist and trainer in Egypt. Supported by a professional Food Safety & Quality Assurance Master with an excellent general grade and a practical training on the European food safety standards and legislation in the university of Florence, Italy. National Quality Institute Trainer. Established, implemented, trained, audited and/or consulted many food service establishments, and food safety & quality assurance bodies.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
استشارات

Freelance Director of Operation & Risk Management for Green Catering Egypt

سبتمبر 2013 - أغسطس 2014

BNP Bank, British Gas

المملكة المتحدة

سبتمبر 2013 - أغسطس 2014

Egypt, BNP Bank, British Gas (BG) & AUC Outlets.
(Cairo, Egypt, Sep. 2013 till present)
• Freelance Director of Operation & Risk Management for Green Catering Egypt.
الدور الوظيفي:
السياحة والضيافة

Freelance Food Safety Consultant, Trainer & Auditor

يوليو 2013 - أغسطس 2014

SGS Egypt Ltd

المملكة المتحدة

يوليو 2013 - أغسطس 2014

(Giza, Egypt, July 2013 till present)
• Freelance Food Safety Consultant, Trainer & Auditor for SGS Egypt Ltd.
Key of achievements; Sukary Gold Mines (SGM) - Red Sea (Marsa Alam), Smart Village
مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
غيرذلك

Freelance Food Safety Consultant & Trainer for UOSCS - Umbrella Organization

أبريل 2013 - أغسطس 2014

Vodafone

الإمارات العربية المتحدة

أبريل 2013 - أغسطس 2014

(Vodafone) - 6 October and Saint Gobain Glass Factory - Suez (Sukhna)
(Cairo, Egypt, Apr. 2013 till present)
• Freelance Food Safety Consultant & Trainer for UOSCS - Umbrella Organization for
Systems and Consultancy Services, the only accredited food safety consultation and training organization in Egypt from the National Quality Institute (NQI)
15. Food Contaminants
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
غيرذلك

Role title Food Safety and Hygiene Manager

يونيو 2008 - أغسطس 2014

Semiramis InterContinental

مصر

يونيو 2008 - أغسطس 2014

Semiramis InterContinental - Cairo
www.ihg.com
Dates 01.06.08 till present
Role title Food Safety and Hygiene Manager
Key
Achieveme
nts
• Upgraded the IHG Food Safety Management System based on HACCP to fit
HACCP the Process Approach which should be implemented in the Food
Service Establishments & Retails. HACCP Plan is set and fully implemented,
established monitoring procedures, on-going verification, periodic validation and records keeping.
o Achieved the SGS Trophy for the excellent food hygiene practice, for the years; 2008, 2010, 2011 & 2012, for the first time in Semiramis IC.
o Semiramis young chefs won the FOOD HYGIENE TROPHYS (single one & team one) of the last "HACE Hotel Expo 2012" - Live Cooking
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
غيرذلك

يناير 2008 - أغسطس 2014

Hotel having

يناير 2008 - أغسطس 2014

Hotel having 2008 SGS Trophy for the first time in Semiramis
InterContinental.
• Selected to be part of the hotel talent pool since 2008.
• Awarded "You're a star" as a F&B team member for achieving "Food and
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
غيرذلك

Freelance Integrated Pest Management Consultant

أغسطس 2013 - فبراير 2014

Green Control Service

المملكة المتحدة

أغسطس 2013 - فبراير 2014

(Giza, Egypt, Aug. 2013 till Feb. 2014)
• Freelance Integrated Pest Management Consultant for Green Control Service.
الدور الوظيفي:
غيرذلك

أكتوبر 2010 - مايو 2013

GMP - Good Manufacturing Practice

المملكة المتحدة

أكتوبر 2010 - مايو 2013

16. GMP - Good Manufacturing Practice
17. HACCP - Hazard Analysis and Critical Control Point (Product & Process
Approaches) Cairo, Egypt, Oct. 2010 - May 2013

• Accredited Labs & Food Safety Workshop, held by PCIQA, FSQC and Cairo
الدور الوظيفي:
غيرذلك

Accelerated Leadership Development Program

- مارس 2013

ALDP

المملكة المتحدة

- مارس 2013

8
Cairo, Egypt, 31 Mar. 2013
• Accelerated Leadership Development Program (ALDP), Solving Everyday problems
workshop, Module 3, held at & certified by Semiramis InterContinental - Cairo
Cairo, Egypt, 19 Nov. 2012
• Competency Based Interview Workshop - CBI, held at & certified by Semiramis
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
غيرذلك

Accelerated Leadership Development Program (ALDP)

- نوفمبر 2012

InterContinental - Cairo

المملكة المتحدة

- نوفمبر 2012

InterContinental - Cairo Cairo, Egypt, 14 Nov. 2012

• Accelerated Leadership Development Program (ALDP), Building Great Teams Workshop,
Module 9, held at & certified by Semiramis InterContinental - Cairo
Cairo, Egypt, 24 Oct. 2012
• You Bring it to Life "Engagement Programme", held at & certified by Semiramis
InterContinental - Cairo Cairo, Egypt, 4 Jan. 2011

• Time Management, held at Semiramis InterContinental - Cairo, held & certified by
American Chamber in Egypt, Cairo, Egypt, 22 July 2010

• How To Be A Great Supervisor, held at & by Semiramis InterContinental - Cairo
Cairo, Egypt, 3 Mar. 2009
• Adapting to change Training (Who Moved My Cheese?), held at & by Semiramis
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
غيرذلك

أكتوبر 2012 - أكتوبر 2012

EHA, Egyptian Hotels Association

فرنسا

أكتوبر 2012 - أكتوبر 2012

Competition, October 2012, and the second top scorer Jan. 2014.
o Scored 90% which exceeded the highest grade in implementing Food
Safety standard as per the EHA, Egyptian Hotels Association / HIIS.
o The last 2 IHG head office audits on the Food Safety Management
System, based on HACCP, reported no single major non-conformance,
graded us advanced & labelled green on 12.05.10 and scored us 96% on 22.09.11.
o Food safety audits conducted by A&K, Johnson Diversey Consulting,
Gulliver Travel, Public Health Dept. for the cruise lines, Akron Egypt Co., and American embassy have resulted very positive comments on the food safety standard in place and maintained.
o Exceeded the SGS Excellency level of score 80% by achieving over 90s%
average last 6 years scores.
• Created a strong Food Safety Training Policy, includes the following training
programs: 1) Food Hygiene Awareness (2 hours);
2) Personal Hygiene (2 hours);
3) Cleaning and Disinfection (2 hours);
4) Cross Contamination (2 hours);
Mamdouh I. M. A. Issa
Contact Data
Address: 302 T, Hadayek el-Ahram, Haram,
12522, Giza, Egypt.
Tel: +202 33901221 / Mob: +2010 04052722
e-mail: mamdouh.issa@ihg.com;
mamdouh.issa@ahdo.info
Personal
Information
,
الدور الوظيفي:
غيرذلك

U. S. Food and Drugs Administration (FDA) Workshop on "Food Safety

- مايو 2011

Toxin (Aflatoxin) Lab

المملكة المتحدة

- مايو 2011

* Toxin (Aflatoxin) Lab
Cairo & Alexandria, Egypt, 23rd & 30 May 2011

• U. S. Food and Drugs Administration (FDA) Workshop on "Food Safety, Quality
& Regulations", organized by the American Chamber in Egypt, held at Cairo Marriott
Hotel Cairo, Egypt, 23 Sep. 2010

• Pest Control, held at and certified by National Research Centre of Egypt
Course programme covered the following: o Food industry pests & types (rodents, insects, birds & mites)
o Pest Controls: 1) Environmental 2) Physical 3) Chemical (pesticides & techniques)
o Integrated Pest Management
الدور الوظيفي:
غيرذلك

يناير 2006 - أغسطس 2010

Cairo

المملكة المتحدة

يناير 2006 - أغسطس 2010

Cairo, Egypt, 01st - 05 August 2010
6
• Food Supervising, Nutrition, Safety, Regulations & Practical Approaches, in
Hotels, Hospitals & Dormitories held at Ain Shams University and certified by UUVS
- United Universal for Veterinary Services
Cairo, Egypt, 18th - 20 April 2010
• Applied Food and Water Microbiology - Analysis Practical Approach, held at
SGS Central Lab and certified by SGS Egypt.
Course programme included the following;
I) Theoretical Part: o Quality procedures;
a. Training of the microbiological lab staff
b. Performance of the test
c. Methods; 1) Enumeration (Pour plate / Spreading) 2) Detection
d. Instrument & equipment
e. Glassware & plastic ware
f. Reference culture
g. Media & reagents: 1) Differential 2) Selective 3) Non selective 4) Differential & selective
h. Sample handling
i. Housekeeping programme
j. Reading & uncertainty
k. Waste management
l. Improvement
o ISO 17025 Laboratories Quality Standard
o Testing Reference Methods: a. ISO standards b. Internal SOP c. International books
II) Practical Part: 1. Salmonella SPP detecting 6. Bacillus cereus
2. Escherichia coli SPP testing 7. Listeria monocytogenes detecting
3. Staphylococcus aureus 8. Clostridium SPP testing
4. Coliform 9. Legionella testing
5. TPC (water and food) 10. Enterobacteriaceae
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
غيرذلك

Safe Hand

فبراير 2004 - مارس 2010

Holiday Inn Dubai Downtown

المملكة المتحدة

فبراير 2004 - مارس 2010

Cairo, Egypt, 24 Feb. - 04 March 2010
• Codex HACCP Internal Auditing Course based on International Standard ISO
19011:2002 (E), held at Holiday Inn Dubai Downtown, and certified by Safe Hand
Foodtech Consultants Dubai, UAE, 23rd & 24 June 2009

• International Level 4 Award in Managing Food Safety in Catering Training
Course, the highest international food safety level, held at Crowne Plaza Dubai,
certificated and accredited by the Chartered Institute of Environmental Health (CIEH)
United Kingdom.
Course material included the following topics;
o Microbiology,
o Food poisoning,
o Food-borne diseases,
o Food contamination & control,
o The storage & temperature control of food,
o Food spoilage & preservation,
o Personal hygiene,
o Training & education of food handlers,
o The design & construction of food premises,
o The design of equipment,
o Cleaning & disinfection,
o Pest control,
o Control & monitoring of food standards & operations,
o Food safety legislation,
o Food processing.
Course Assignments (Scientific Researches): • Food Safety Management System; practical implementation in addition to a case
study (55 pages)


7
• Temperature Control; attached with a case study (26 pages)
الدور الوظيفي:
غيرذلك

their Food Safety & Hygiene Coordinator

- فبراير 2010

Taskforces

- فبراير 2010

Taskforces: • Taskforce to IC Taba Heights Resort, 13 - 20.02.2010, trained - on job -
their Food Safety & Hygiene Coordinator; trained off job their Department
Heads on Food Safety, conducted an internal audit to all food handling
areas, and left my recommendation for good practice.
• Other taskforces to InterContinental Taba Heights Resort to train the department heads and to on-job train the HACCP Coordinator on the
internal food hygiene audit techniques & how to set the needed action plan to implement the IHG HACCP Food Safety System.

Personal Awards, Thanks and Recognition Letters: • Received a "Thanks Letter" for Bringing InterContinental to Life and Make it
Memorable for sharing establishing the hotel magazine "Shababik" and writing 2 monthly articles, August 2012.
• Awarded "You're a star" for delivering Our InterContinental Brand Service
Standard, as I made Mr & Mrs Dawson's stay Memorable at the Semiramis
InterContinental on April 2012.
• Awarded "In Recognition for 5 years of Loyal Service" by Semiramis
InterContinental - Cairo on 31.12.2011
• Nominated for 2010 Middle East Hotelier Awards.
• Nominated for the IHG MEA Award for the years 2009 & 2010.
• Received a "Recognition Letter" from SGS Egypt Ltd. for the Great Concern, the Continuous Efforts and Following up FSMS which fruitfully results the
مجال الشركة:
الاستشارات الهندسية العامة
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

يناير 2009 - ديسمبر 2009

HACCP Awareness

يناير 2009 - ديسمبر 2009

(4 days training), conducted for the first time in Egypt on 2009;
9) HACCP Awareness (1 full day); and
10) HACCP Implementation, The Process Approach (4 full days)
o All the food handlers (100%) are well trained on food hygiene, records,
quizzes and certificates are available.
o All food handling supervisors are trained on at least Level 1 Award in food hygiene. And all managers on at least Level 2 Award in food hygiene
and/or HACCP system- most of them are certified (includes 15 certified
Level 3 Award in Supervising Food Safety by myself and other 10
certified Advanced Food Hygiene & HACCP in practice training programs
held by SGS - Egypt.
o Trained 56 food safety fresh graduates, Banha university - faculty of veterinary medicine, for 4 consecutive years (2011, 2012, 2013 & 2014) for the ministry of tourism interest. As we were chosen as a good
example for implementing Food Safety Management System.
o Trained IC Al-Jubail, KSA, Sous Chef, on the food safety management
system and on Level 2 Award in Food Hygiene.
o Trained IC Taba Resort HACCP Coordinator on the HACCP Food Safety
system, documentation & in practice and on Intermediate Food Hygiene
Level 3 Award in Supervising Food Safety.
o Trained IC Taba Resort Quality Control Manager on the HACCP Food
Safety system, documentation & in practice for a full week.

• Created the material (PPT) and conducted one hour Swine Flu Awareness
training course for around 650 employees.
• Prepared the eat-well plate presentation for the Healthy food for the Get
Well Committee to improve colleagues' health.
الدور الوظيفي:
غيرذلك

يناير 2004 - ديسمبر 2009

Military Status

يناير 2004 - ديسمبر 2009

, 2 children (2004 & 2009),
Military Status: full exempted,



2
5) Basic Food Hygiene (4 hours);
6) Level 1 Award in Food Hygiene - CIEH criteria (1 full day);
7) Level 2 Award in Food Hygiene - CIEH criteria (2 full days);
8) Level 3 Award in Supervising Food Safety in Catering - CIEH criteria
مجال الشركة:
الخدمات العسكرية
الدور الوظيفي:
غيرذلك

Accelerated Leadership Development Program (ALDP), Leadership Fundamental, Module

- يوليو 2009

InterContinental - Cairo

المملكة المتحدة

- يوليو 2009

InterContinental - Cairo Cairo, Egypt, 28 July 2009

• Accelerated Leadership Development Program (ALDP), Leadership Fundamental, Module
1, held at & by Semiramis InterContinental - Cairo
Cairo, Egypt, 12th - 13 Nov. 2008
• ICDL, International Computer Driving License, computer training program including;
Introduction, Windows, Word, Excel, Access Data Base, Power Point and Internet & Outlook Express, held at Semiramis InterContinental - Cairo, by CDH Computer Science
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
غيرذلك

International trainer

سبتمبر 2008 - مايو 2009

SGS Egypt LTD

المملكة المتحدة

سبتمبر 2008 - مايو 2009

(Certified in this course and accordingly as an International trainer for "Level 3 Award in Supervising Food Safety" training program from CIEH, United Kingdom)
Dubai, UAE, Sep. 2008 - May 2009
• HACCP in Practice Training Course, held and certified by SGS Egypt LTD
Cairo, Egypt, 16th - 18 Apr. 2006
مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
التدريب والتطوير

يناير 2008 - ديسمبر 2008

Beverage Excellence

يناير 2008 - ديسمبر 2008

Beverage Excellence 2008 EMEA Awards" by the IHG headquarter Europe
Middle East and Africa.
• All my performance reviews ratings within the company, including my
leadership competencies and personal KPOs, reflected outstanding


3
achievements.
Company
الدور الوظيفي:
غيرذلك

Role title Food Hygiene Coordinator

مايو 2006 - مايو 2008

Semiramis InterContinental

مصر

مايو 2006 - مايو 2008

Semiramis InterContinental - Cairo
www.ihg.com
Dates 02.05.06 to 31.05.08
Role title Food Hygiene Coordinator
Key
Achieveme
nts
• IHG HACCP Food Safety Standard is implemented, recorded & filed. And the new updated HACCP standard implemented too.
• SGS score year to date 93% which is over the targeted goal. And the last
year 2007 score achieved was 88.5% which is over the targeted goal too.
And the year before 2006 score achieved the targeted goal for the first time in Semiramis IC.
• IHG Head office annual quality evaluation - audited by Ms Andrea Deans
(Quality Evaluation Consultant - score was 96% for cleanliness and 90% for condition of the back of the house.
• Food Hygiene Audit by AIRMILES by Mr B. W. Butler, Senior consultant for
International Safety Services Ltd ISS, grade achieved was 3 which is the highest grade given to highest Food Hygiene standard maintained.
• Trained 164 food handler staff member on the Essentials of Food Hygiene - for 2.5 hours per session and with hand outs distributed and quiz for all
trainees on the year 2007. And 75 food handler staff member for 3.5 hours
each session as it's enhanced with a Brief Introduction to HACCP & On-Job
trainings.

• Taskforce to InterContinental Taba heights Resort to train all the food
handlers & set all the needed action plans to implement the HACCP
company standard from 22.10.07 till 03.11.07 done successfully and received a "Thanks Letter" for from InterContinental Taba Heights Resort's
GM Mr Franck Naulleau.

Company
Mena House Oberoi Hotel - Giza
www.oberoihotels.com
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
غيرذلك

Occupational Health & Safety Management Systems Auditor / Lead Auditor Training

يناير 2007 - ديسمبر 2007

Potable

مصر

يناير 2007 - ديسمبر 2007

f. Potable water safety Cairo, Egypt, Jan. 2007

• Occupational Health & Safety Management Systems Auditor / Lead Auditor Training
Course, held at SGS Egypt LTD, and certified by the International Register of
Certificated Auditors (IRCA), SGS United Kingdom LTD, Systems & Certification and
مجال الشركة:
الإدارة العامة
الدور الوظيفي:
غيرذلك

نوفمبر 2006 - نوفمبر 2006

Ecolab Egypt

المملكة المتحدة

نوفمبر 2006 - نوفمبر 2006

• Cleaning & Disinfection Chemicals in use, held by Ecolab Egypt
Cairo, Egypt, Nov. 2006
• Basic Food Hygiene Training Course, held at Mena House Oberoi by E-Cristal Middle
East Cairo, Egypt, Feb. 2006
مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
غيرذلك

Teacher

يونيو 2000 - سبتمبر 2006

Company Nile Holding Misr Co. for Tourism - Giza

يونيو 2000 - سبتمبر 2006

Dates June 2000 to Sep. 2006
4
Role title
Teacher (Economics, Math, Accounting, Arabic for foreigners and English
language)
Company
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Role title F&B Admin

فبراير 2003 - مايو 2006

فبراير 2003 - مايو 2006

Dates 01.02.03 to 01.05.06
Role title F&B Admin. Assistant (with an administration exposure)
Key
Achieveme
nts
• Translate, communicate, set the action plans and follow up SGS or E-
Cristal, Travelling Agencies Food Hygiene Audits & Authorities
Inspections to all concerned team members in order to improve
higher audits score/positive inspection comments.
• HACCP Certified by SGS
• Training Programs: Handling guest complaint, Guest Relations, Customer complaints and types of customers, Time management, Customer service skills on the telephone, Body language tips, Answering the phone
professionally, Telemarketing, The importance of effective
communication, How to handle stress, Why communications skills are so important, Opportunity, The communications Process, Food cost
sessions, How to lead and mange people, Personal hygiene,
Hospitality tips for hotel personnel, Standard phrases, and finally,
Why the guest complains during the F&B service?
الدور الوظيفي:
غيرذلك

MANAGEMENT, COMPUTER & LANGUAGE SKILLS AND QUALIFICATIONS

- مايو 2006

British Quality Foundation

المملكة المتحدة

- مايو 2006

British Quality Foundation.
Cairo, Egypt, 07th - 11 May 2006
FINALY; MANAGEMENT, COMPUTER & LANGUAGE SKILLS AND QUALIFICATIONS:
• Code of Conduct, online training, held & certified by IHG Academy.
Online, 07 Apr. 2014
• Goal Setting, held by Harvard University, online training, and certified by Harvard
Business Publishing & IHG Academy.
Online, 19 Feb. 2014
• Leadership Competencies Framework, held at & by Semiramis InterContinental - Cairo
الدور الوظيفي:
غيرذلك

Administration Programs and Fidelio

فبراير 2003 - أبريل 2006

Mena House Oberoi

المملكة المتحدة

فبراير 2003 - أبريل 2006

Mena House Oberoi, Cairo, Egypt, Feb. 2003 - Apr. 2006

OTHER PRACTICAL SKILLS & PERSONAL TRAITS: • Ability to translate from English into Arabic and vice versa
• Ability to conduct feasibility studies (Investment economies)
• Demonstrated good PC skills including proficiency in a variety of software packages
(Windows, Word, Excel, Power Point, Access, Outlook Express, Internet, Personnel
Administration Programs and Fidelio)
• Math skills for purpose of checking figures for accuracy


9
• Interpersonal and communicational, problem solving skills & techniques
• Knowledgeable to economics, accounting, business administration, politics, history and philosophy
• Realistic, investigative, open minded, social and decision maker
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
غيرذلك

TRAIN THE TRAINER TRAININGS

أكتوبر 2004 - أكتوبر 2004

Mena House Oberoi by SGS Egypt

المملكة المتحدة

أكتوبر 2004 - أكتوبر 2004

• Essentials of Food Hygiene Training Course, held at Mena House Oberoi by SGS Egypt
LTD Cairo, Egypt, Oct. 2004
SECONDLY; TRAIN THE TRAINER TRAININGS:
• Managing Training & Development (MTD) - Part (II), held at & certified by Semiramis
الدور الوظيفي:
التدريب والتطوير

سبتمبر 2000 - فبراير 2003

Company Nile Holding Misr Co. for Tourism - Giza

سبتمبر 2000 - فبراير 2003

Company Nile Holding Misr Co. for Tourism - Giza
Dates Sep. 2000 to Feb. 2003
Role title Accounts Payable


Company University Teaching Centre & Private - Giza
الدور الوظيفي:
غيرذلك

Role title Chief Accountant

يونيو 2002 - سبتمبر 2002

Company Bellesarius Café Marina

المملكة المتحدة

يونيو 2002 - سبتمبر 2002

Company Bellesarius Café Marina - Alexandria
Dates June 2002 to Sep. 2002
Role title Chief Accountant
الدور الوظيفي:
غيرذلك

Role title Accountant Trainee

نوفمبر 1997 - أبريل 2000

Helnan Shephard Hotel

مصر

نوفمبر 1997 - أبريل 2000

Helnan Shephard Hotel - Cairo
www.helnan.com
Dates Nov. 1997 to Apr. 2000
Role title Accountant Trainee
Company
الدور الوظيفي:
غيرذلك

Guest Relations

يناير 1996 - يناير 2000

MHO Training Programs

المملكة المتحدة

يناير 1996 - يناير 2000

Cairo, Egypt, 1996 - 2000
• MHO Training Programs: 1. Handling guest complaint 11. Guest Relations
2. Customer complaints and types of customers 12. Time management
3. Customer service skills on the telephone 13. Body language tips
4. Answering the phone professionally 14. Telemarketing
5. The importance of effective communication 15. How to handle stress
6. Why communications skills are so important 16. Opportunity
7. The communications Process 17. Food cost sessions
8. How to lead and mange people 18. Personal hygiene
9. Hospitality tips for hotel personnel 19. Standard phrases
10. Why the guest complains during the F&B service?
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Role title Waiter Summer Trainee

يونيو 1997 - أكتوبر 1997

Helnan Shephard Hotel

مصر

يونيو 1997 - أكتوبر 1997

Helnan Shephard Hotel - Cairo
www.helnan.com
Dates June 1997 to Oct. 1997
Role title Waiter Summer Trainee

Company
الدور الوظيفي:
السياحة والضيافة

Role title Sales Representative

يونيو 1996 - أكتوبر 1996

United Group Co

يونيو 1996 - أكتوبر 1996

United Group Co. - Giza
www.unitedgroupco.com
Dates June 1996 to Oct. 1996
Role title Sales Representative
Key Experience, Qualifications & Skills
Hotel Pre-opening and Resort Experience: • Taskforces to InterContinental Taba Heights Resort conducted a gab analysis (food
hygiene audit) and set the action plans of the 3rd party auditor (e-Cristal) and the IHG
HACCP Food Safety Management System, trained food hygiene manager I/C,
department heads and food handlers.

Other Specialised Working Experience: • Freelance Food Safety & Hygiene Chief Advisor for Evolution Organization for
مجال الشركة:
البناء والتشييد
الدور الوظيفي:
غيرذلك

التعليم

National Quality Institute Trainer

ماجستير، general

experience with a unique qualifications of being the only CIEH - UK accredited food safety specialist and trainer in Egypt. Supported by a professional Food Safety & Quality Assurance Master with an excellent general grade and a practical training on the European food safety standards and legislation in the university of Florence, Italy. National Quality Institute Trainer. Established, implemented, trained, audited and/or consulted many food service establishments, and food safety & quality assurance bodies.

Skills

ACCOUNTING
ACCOUNTING
AWARD
Expert
AWARD
Expert
FOOD SAFETY
Expert
FOOD SAFETY
Expert
HACCP
Expert
HACCP
Expert
IC
IC
ISO
Expert
ISO
Expert
MICROBIOLOGY
Expert
MICROBIOLOGY
Expert
SAFETY MANAGEMENT
Expert
SAFETY MANAGEMENT
Expert
TIME MANAGEMENT
TIME MANAGEMENT
TRAINING
Expert
TRAINING
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الايطالية

متمرّس

الاسبانية

متمرّس