IT Quality Assurence analyst
National Bank of Kuwait
مجموع سنوات الخبرة :17 years, 9 أشهر
• Governing IT process and releases quality
• Issuing Weekly/Monthly Reports for IT Management
• Maintaining a Data repository of (SCR) System change requests and (BR) Business Requirements soft copy’s.
• Maintaining the BR/SCR (OLAP) Online Analytical Processing based on excel format which shows status of the issued BR/SCR on the spot for other business departments within the Bank.
• Doing routine health checks on ITQA SCR/BR Database and OLAP.
• Handling Business enquiries regarding their BR’s. And following up on BR Updates.
• Insuring the quality of the release process and the packages files based on the I.T quality policy.
• Conducting weekly meetings with IT management to discuss SCR/BR’s priority and statuses.
•Client network security support ( installing security products and troubleshooting)
•Checking client network support and integrity of the security products Capricorn provides.
•Doing routine checkups and health checks on server security status on the client site
•Creating, Testing and implementing a disaster recovery plan ( DRP )
•Day to day cash operations in branches with respect to efficient customer service skills (CSR)
•None cash transactions (wire transfers / internal transfers / Vostros .etc )
•Getting sales from clients by selling local bank products such as ( credit cards / loans / travel insurance / salary accounts / pre accounts.etc)
•Achieving the branch quarterly and personal target by offering banking services to client (RO)