MANAHIL FALLATAH

SBC-SAUDI COMPETITIVENESS & BUSINESS CENTER / MC-MINISTRY
OF COMMERCE ) CALL CENTER PROJECT
Guiding establishments and companies—including LLCs, JSCs, and branches under investment licenses ( MISA )—through startup,
operation, and termination.
Delivered comprehensive general commerce and operational support services, check requests status including all related requests
for Bylaws and Articles ofAssociation, Providing client complaint resolution.
Handled Call center operations, Raising callbacks requests for clients to representatives of other government entities .

Assisted passengers from 12+ international airlines, providing seamless service across diverse cultural backgrounds and languages.
Managed administrative tasks, including data entry, document verification, and confidential records.
Resolved customer concerns with a problem-solving mindset.
Thrived in a fast-paced environment, Operated airline systems, identifying and reporting technical issues to IT.
Awarded a Certificate ofAppreciation from Flynas Airlines in 2023 for outstanding contributions during travel peak season.

Self-employed, Freelancer (in Retail)

Managed an online retail business importing U.S. natural products, handled marketing, content, and customer engagement.
Built problem-solving and business management skills through hands-on operations.