Client partner / Project Manager
United OFOQ
مجموع سنوات الخبرة :35 years, 3 أشهر
Acting as connection between clients and management for business executions. Understand client needs and identify new business opportunities. In addition to, acting as project manager for Web applications implementation projects, identifying project success criteria. Provide client consultations about company products or services. Develop business proposals and make product presentations for clients. Build positive and productive relationships with clients. Work in compliance with company standards and business guidelines. Assisting and leading process improvement.
- Applying Agile project management process.
- Managing on average of 6 running projects in the same time in addition to about 15 current customers.
- Tracking projects execution status, invoices, team activities, meeting success criteria and profit & loss calculations.
- Develop account strategies to meet monthly revenue target & provide client consultations about company products or services. Develop new business opportunities with potential and existing clients to achieve revenue goals.
- Develop business proposals and build positive and productive relationships with clients.
- Assess potential business risks and develop mitigation plans.
- Provide outstanding services and ensure customer satisfaction. Address customer concerns and queries in a timely and accurate manner. Address customer concerns and queries in a timely and accurate manner.
• AGILE PRODUCT OWNER of Talent Management Web Application, putting the vision of what to build in the application, and convey that vision to the scrum team. Also, communicating and working closely with key stakeholders throughout the organization. Moreover, participating in the product marketing analysis.
- Applying Agile Development process.
- Creating and maintaining product roadmap.
- Setting the vision of what to build in the application, and convey that vision to the scrum team in sprint planning.
- Managing two agile scrum teams.
- Communicating and working closely with key stakeholders throughout the organization.
- Participating in the product marketing analysis, branding and plan.
• Managing Customer Support and development departments on client / server human resources application in addition to Web/cloud human resources application. Being people oriented leader, always reaching excellent goals with my team as well as my customers.
Briefly:
Managing the support department for HR application.
Supporting over 20 customers in Egypt & Middle East.
Managing the development team for the new customers’ projects.
Improving the internal process.
Design, Analysis and programming systems on IBM AS/400, such as:
o Retail System
o Importing system
o Customers cards system
o Mail box system
o Point Of Sale System ( VB.Net and SQL)
o Cash Flow System.
Supporting Application users and analyzing their needs
Administering Network.
Administering ISA (internet security)
Maintaining JDA Package.
Using Client access
Using query/400
Communicating between As/400 and Point of sales for retail
Problem solving for daily operations
Implementing IBM Personnel and Payroll systems in CORC (Cairo for oil refining company)
Analysis and Design of sub systems for the MOVEX system.
Developing Voice application for Faisal Bank.
Banking System on AS/400 (RPG language)
Implementing packages on IBM PS/2.
Instructing training courses to the bank staff.
Developing corporate banking system ( using SDLC communication)
Problem solving for daily operations.
Worked as a project leader for an insurance project (ISRS)
Design, analysis and programming of AS/400 packages in RPG/400 such as:
o Hospital Management Information System (HMIS)
o Stock and inventory control
o Human resources management system (HRMS)
o Insurance management information system (IMIS)
o Financial management information system (FMIS)
Programming on IBM S/36 in RPG II
o Stock and inventory management system
o Image storage / retrieval system (ISRS)
o Data entry / retrieval system (DERS) \[ shared in design and coding\]
o Payroll system
o Personnel system
o Production Control
Instructing AS/400 and S/36 courses in IBM Egypt.
o AS/400 system facilities
o CL Programming on AS/400
o Operating AS/400
o Interactive programming on AS/400
Graduation Project - Excellent, General - Good Project Subject: Artificial Intelligence in natural
.