Manal BuKhamseen, Retail Banking Management

Manal BuKhamseen

Retail Banking Management

Kuwait International Bank

Location
Kuwait
Education
Diploma, IT skills
Experience
8 years, 4 Months

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Work Experience

Total years of experience :8 years, 4 Months

Retail Banking Management at Kuwait International Bank
  • Kuwait
  • November 2006 to June 2010

26/11/2006 - 30/6/2010 Kuwait International Bank
Retail Banking Management
Retail Finance Officer

Responsibilities:
1-Sell Bank products and services to achieve sales goals for target customers.
2-Identify customer needs and provide solutions through products and bank services.
3-Banking and Financing services for clients through customized solutions in line with client requirements under Islamic finance policy and Kuwait Central Bank policy.
4-Study clients funding situations to determine credit limit granted to client in the funding process (Islamic Murabaha)
5-Evaluate requests for funding and completion of contracts needed if demand under policy.
6-Receive client requests and implemented in a timely manner.
7-Maintaining customers files and updated for the availability of the necessary information about customers.
8-Relationships and communications with customers for the purpose of achieving results and maintain customers.
9-Provide customers the latest news about their money and their obligations.
10-Sure resolve customers' problems and follow up processes of dealing with customers complaints.
11-Write daily reports to monitor the sales goals.
12-Marketing products and bank services by field visits.
13-Follow up to customers transactions.
14-Make withdrawals and deposits in customers' accounts.

Operations Administration at Kuwait Real Estate Bank
  • Kuwait - Al Kuwait
  • November 1998 to June 2003

1/11/1998 - 29/6/2003 Kuwait Real Estate Bank
Operations Administration
Loans & Credit Cards Specialist


Responsibilities:
Loans section: 1-loans data entry and authorization.
2-Transference of the loans' payments from the customers' accounts.
3-Calculating the loan interests.
4-Deducting cut of commissions of the loans.
5-Calculating due installments and their interests.
6-Calculating partial or full payment of the loans value and their charges in case of early settlement.
7-Issuing cashier checks of the loan.

Credit Cards Section: 1-Preparing visa budget report.
2-Receiving and delivering the cards to branches.
3- Reporting of the issued credit cards number to each branch.
4-Determine the credit card limit.
5-Settlement of the visa full amount on customer request.


1-langueges: -Arabic: reading, writing and conversation are excellent.
-English: reading, writing and conversation are very good.

Education

Diploma, IT skills
  • at University of Cambridge
  • December 2009
Diploma, مايكروسوفت للتطبيقات المكتبية
  • at معهد إنفو سنتر للتدريب الأهلي
  • December 2006
Bachelor's degree, Statistic
  • at Kuwait University
  • January 1997

Year of graduation GPA GPA (major) Junior Studies Major Studies University Degree 1997 good Very good accounting statistic Kuwait University Bachelor

Specialties & Skills

Banking
Credit Cards
Customer Service
Extractions
Islamic Finance
BANKING
CASHIER
CREDIT CARD
DATA ENTRY
OPERATIONS
PAYMENTS
برامج السوفت وير( وورد - إكسل - بور بوينت - إنترنت )

Languages

Arabic
Beginner
English
Intermediate

Training and Certifications

• Certificate of Professional Certified Trainer 2016. (Certificate)
Date Attended:
January 2016
• Graduated from International Academy Personal Development 2017. • (Training)
Training Institute:
International Academy Personal Development . •
• Certificates Neuro Linguistic Programming 2017. (Certificate)
Date Attended:
January 2017
How to start your business (Certificate)
Date Attended:
November 2011
Valid Until:
November 2011
خريطة المبادر " الكنز الداخلي" (Certificate)
Date Attended:
September 2013
Valid Until:
September 2013