Credit Controller
Hilti Qatar
Total years of experience :14 years, 1 Months
Defines and execute collection strategy and Follows up on, collects and allocate payments.
Conduct Feild visits and build relationship with main accounts.
Resolves collections by examining customer payment plans, payment history, credit line.
Ensures credit agreements are signed, filed and credit terms are correctly reflected in the system.
Monitors invoice delivery, follows up on missing documentation with Billing department
Performs account reconciliations and monitors customer account details for non-payments, delayedpayments and other irregularities.
Researches and resolve payment discrepancies.
Resolves valid or authorized deductions by entering adjusting entries, creating Credit Memo.
Generates and develops age analysis, Bad debt forecast, TS/ ASM performance and other reports.Reviews AR aging to ensure compliance.
Ensures doubtful receivables are flagged on time and demand letter is issued.
Maintains accounts receivable customer files and records.
Investigates and resolve customer queries and communicate with customers personally.
Been awarded for the success of the “Tamayuz” Debit Card Product by Mastercard.
Ensure compliance with the applicable policy and procedures and relevant regulatory requirements relating to the cards business.
Complete reports, dashboards, internal and external presentations to demonstrate investigative andanalysis results.
Implement approved strategies and plans to achieve pre-set/ pre-agreed volume, revenue and profittargets through usage of the debit and credit cards by customers.
Adhere to Quality Standard Guides, requirements and controls in relation to PCI standards.
Ensure quick TAT on card customer complaints and liaise with other department to increase customer satisfaction.
Perform daily/weekly reconciliation and settlements for Visa/Mastercard credit cards transactions.
Investigate and process credit cards chargebacks
Train branch and call center staff on changes/process & procedures/new products implemented by the Cards Divisions.
Analyze portfolio behavior and customer spending patterns in order to implement effective andtargeted usage programs to help achieve/exceed the above-mentioned targets.
Enhance relationships with key alliance partners such as VISA, Mastercard and co-brand affiliated.
Handled potential fraud trends through effective case management for analysis and reviewed by the fraud team.
Prepare financial reports, statements and projections for business plans half yearly.
Initiate and open new accounts identify customers, validate and cash checks.
Develop and maintain sales and promotional materials.
Record all transactions promptly, accurately and in compliance with bank procedures.
Make sales calls to new and existing clients.
Develop and make presentations of company products and services for current and potential clients.
Negotiate with clients and follow up on sales activity.
Respond to sales inquiries and concerns by phone, electronically or in person.
Ensure customer service satisfaction and good client relationships.
Monitor and report on sales activities and follow up for management.
Assisted Team members to reach target & train new recruits on Bank products.
Answer phones professionally
Respond to customer inquiries.
Handle and resolve customer complaints.
Provide customers with product and service information.
Process orders, forms and applications.
Identify and escalate priority issues.
Route calls to appropriate resource.
Follow up customer calls where necessary.