Manar Alayet

Identified opportunities to submit compliant bids. coordinating with various
teams.
gathering information.
writing proposals, and managing the overall tendering process t o ensure timely
and successful submissions.
Strong Organizational Skills, a s I managed multiple tender processes
simultaneously.
Time management and effective communication a s I was taught b y m y
manager and always delivered the best results.

Identified opportunities to submit compliant bids. coordinating with various
teams.
gathering information.
writing proposals, and managing the overall tendering process to ensure timely
and successful submissions.
Strong Organiz:
simultaneously. ional Skills, as I managed multiple tender processes
Time management and effective communication as I was taught by my
manager and always delivered the best results.

As a a back office officer and a lead quality specialist, I aim to optimize the clients
experience and enhance the quality o f the given services in order t o reach final
satisfaction. client centricity is m y main focus.
• With a constant follow-up, I thrive on the fact that fidelity and satisfaction
leads t o enhancing corporate image and building a stable non demolishing
service strategy.
• Dealing with international clients and customers i n treating legal inquiries
according to clients needs.
• Researched and analyzed case law, statutes, and regulations t o identify
legal issues and prepare legal arguments
As a lead quality I had the role t o enhance service delivery and agent results
monitoring.
• Trained and mentored team members; thoroughly explained complex
tasks and procedures to improve operational performance and workflow
efficiency.
• Analyzed data trends to identify areas for process improvement.
• Collaborated with stakeholders to deliver better performance outcomes
and improve results across teams with negotiating goals and agents power
points and weaknesses.

As a back office officer and a lead quality specialist, aim to optimize the clients
experience and enhance the quality of the given services in order to reach final
satisfaction. client centricity is my main focus.
+ With a constant follow-up, I thrive on the fact that fidelity and satisfaction
leads to enhancing corporate image and building a stable non demolishing
service strategy.
+ Dealing with international clients and customers in treating legal inquiries.
according to clients needs.
• Researched and analyzed case law, statutes, and regulations to identify
legal issues and prepare legal arguments
As alead quality I had the role to enhance service delivery and agent results.
monitoring.
+ Trained and mentored team members; thoroughly explained complex
tasks and procedures to improve operational performance and workflow
efficiency.
+ Analyzed data trends to identify areas for process improvement.
+ Collaborated with stakeholders to deliver better performance outcomes
and improve results across teams with negotiating goals and agents power
points and weaknesses

+ Educated customers on bank policies and procedures
+ Reconciled bank statements and corrected discrepancies to ensure
accuracy of financial records
+ Reconciled bank accounts and provided summary reports to management
+ Followed bank security procedures to protect customer data and assets
+ Conducted market analysis that identified new opportunities for growth and
expansion
+ Analyzed customer feedback and identified areas for improvement in the.
companys products and services