Community Manager
myCOoffice
Total years of experience :13 years, 3 Months
• Complete supervision and managing the community (Employees & Clients)
• Started the company’s activities from the Start up/ Launching phase till the Growth and Maturity phases.
• Achieved service usage & occupancy of 90% of our products.
• Meeting with potential clients/ leads and sending proposal and responsible for any negotiations.
• Responsible for all communications, PR, social media, events and content creating.
• Interpret the direction of strategy/ planning and creative leads.
• In coordination with the CEO, create strategic communications and marketing plan for the organisation.
• Responsible for business development and sales.
• Supervision on all administration, operations, facilities and hospitality duties.
• Manage customers' membership and respond their requests and complaints.
• Preparing and reporting financial reports, maintaining accounting documents.
• Providing HR administrative support to CEO.
• Delegation of CEO.
➢ Vodafone Ireland (June 2014 - May 2015)
o Senior Customer Service Specialist
• Handling customer’s queries and resolving their issues.
• Following up and delivering the best customer’s experience and first call resolution
• Tracking the sales tool (NBA) and recommending the best options related to customer inquiries
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➢ Vodafone Qatar (Dec. 2011- May 2014)
o Senior Customer Service Specialist:
• Handling the prepaid queue, billing issues & escalating some issues to other departments.
• Following up and delivering the best customer’s experience and first call resolution.
• Briefing Sessions: I was responsible about providing briefing sessions of any updates or products to the team.
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o Technical Support Specialist:
• Handling any technical problems for broadband & smart phones.
• Taking the responsibility of handling the technical issues.
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o Back Office Specialist - Off Queue Activity:
• Handling E-mails and queries of the broadband issues.
• Dealing directly with our clients and managers in Qatar.
• Taking responsibility of any technical issues for any Business or VIP client with our Business team in Qatar.
• Handling escalations and complaints of any issue related to the Back Office Team or the product.
• Arranging and Scheduling visits linking between technicians and customers
Customer service representative for directory inquiry services for (Etisalat UAE Project).
Joined Google Search Engines Ads campaign, and we were advising about the paid ads benefits.
Worked as assistant to the Training Department, which is responsible for assigning and managing the training for the employees
Faculty : Faculty of Arts Major : Department of English Language and Literature.