SEO Arabic Account Manager
Sand Stom Digital FZE
Total years of experience :21 years, 9 Months
Responsible for improving a website's organic search results. Create and launches SEO campaigns and identifies areas of improvement.
A- What i know to do:
Improving SE rankings ( Globally/ Locally) by applying on-page / off-page strategies following Google Guidelines, this include:
• Web analysis and review the content for areas that need to improved, deleted, or revised.
• Technical Audit to specify quick wins
• Key words research and mapping (optimization).
• Internal linking structure
• Meta optimization (Titles/ Headings)
• Content optimization (Ensure website is filled with optimal keywords - supervision)
• Content writing for outreach (Supervision for in house freelancers).
• Link building/PR (execution& Supervision).
Monitoring/ Reporting KPIs and progress using GA, WMT, Ahrefs, Majestic, Moz.
B- What i don't know how to do but able to learn:
Improve the clients' sites' rankings in other major search engines like Bingn & Yahoo.
PPC campaigns
Social Media campaigns.
Highlights:
• Coordinated all administration from beginning to end of the sales process, managed all logistics related to sales activities & events and ensured prompt and accurate submission of proposals and tenders.
Key Responsibilities:
• Heading all coordination activities between the sales and the operations department to ensure homogeneity of information and a streamlined business approach.
• Implemented and improved operational practices and procedures which included distribution of incoming sales calls to concerned salesperson, managing sales-related correspondence and maintaining a database of all contacts on CRM.
• Preparing minutes for meetings; overseeing maintenance of department records including contracts, letters, etc; preparing and distributing agendas, notices, emails related to sales to concerned staff.
• Scheduling the daily functions of the sales team making appointments and establishing agendas in liaison with Admin department and effectively organizing sales conference calls, meetings & online demos.
• Executing strategies to improve efficiency and productivity of sales team and registering all sales staff in relevant conferences and public events.
• Establishing updates and maintaining customer and partner files & documents, both electronic (CRM) & manual to update and track information.
• Compiling tender documents from newspapers, websites, subscriptions services, and other sources to provided comprehensive information to Country Manager.
• Developing processes to ensure that all commercial, technical standards are followed for bidding and tender management process.
• Receiving quotes/proposals from vendors/partners and making recommendations for drafting, following up & signing contracts.
• Processing invoices for payment, delivering invoices to clients and following up on due payments with clients.
• Updating the A/R sheet based on project progress and managing purchase and payment orders efficiently.
Highlights:
• Served as a Technical support adviser in Teleperformance - Egypt Contact Center Management Company and managed the Samsung Project International Accounts ( UK & Ireland ) Digital Imaging Products Line.
Key Responsibilities:
• Proffered assistance to customers over the phone regarding technical and routine customer service inquiries for Samsung products.
• Offered a diverse range of contact center solutions including the handling of inbound calls from customers for Faulty DI
Samsung products and supporting users with appropriate troubleshooting.
• Provided value addition to clients businesses by delivering solutions that meet their individual requirements through prompt tele responses and computerized smart classrooms.
• Managed multiple priorities while maintaining an unwavering commitment to customer service and effectively using conflict resolution skills all in a fast-paced call center environment.
• Raised products repair requests/replacement/spare parts
orders and efficiently resolved queries and technical issues.
• Responded to and resolve customer inquiries and complaints and perform transactions and customer care activities via telephone, e-mail and customer cases online as well as followed-up requests as needed.
• Demonstrated competencies in using Windows 7, MS Office, SAP, Internet applications.
Designation Chronology:
• May 2007 - May 2010: Project Coordinator
• Jan 2004 - May 2007: Telesales Team Leader
• Jan 2002 - Jan 2004: Telemarketing Executive
Inducted as Telemarketing Executive and progressed within the organization to the position of Project Coordinator through exceptional Performance
Project Coordinator Responsibilities:
• Spearheaded a team of 14 Employees endeavored to align IT services to changing business needs by identifying and implementing improvements to the IT project that support the organizational needs and goals.
• Maintained, supported and developed activities for Egypt.com Portal, conducted online project feasibility study and drafted budget for the same.
• Demonstrated operational leadership, especially in developing, designing, data insertion and managing advertisement on different portal platforms and technologies.
• Developed, produced, administered, configured, troubleshot and maintained Egypt.com portal project within time, cost and quality standards.
• Formulated complete testing plans including functionality testing network/infrastructure testing to facilitate user-acceptance testing to maximize client/stakeholder satisfaction.
• Supported the weekly estimate process through reporting actual weekly performance and providing projections for the month to all participants and stakeholders.
Highlights:
• Provided strategic inputs in setting department goals and marketing plans in addition to achieving target for meeting all set service levels.
• Monitored and improved motivation and performance of 5 telesales staff under purview and ensured all team members provide a responsive, high quality point of contact for inbound inquiries
• Worked to and achieve individual sales targets and team targets while effectively handling Pre-Sale - Cross Sale - After Sale responsibilities.
Overall Telesales Responsibilities:
• Coordinated with clients over telephone to disseminate company products/services information, to make all appropriate services’ presentations and analyze clients needs and present the company's I.T. Solutions services that matches their requirement.
• Handled the whole spectrum of sales cycle right from researching leads and calling potential prospects to signing contracts and after sale services.
• Strove to provide optimal service, provided prompt responses to incoming calls and coordinated marketing and sales strategies to achieve/surpass sales targets.
• Contacted customers, maintained relations through routine calls or to notify services updates and deliver monthly & special promotions and services.
• Identified potential sales opportunities via manual and electronic guides to either up-sell (increase volume of the order) or cross-sell (sell other related products to customers)
• Gathered customers feedback for evaluating service responses and ensuring that the customers are receiving satisfactory services.
• Prepared monthly and yearly evaluation reports for the team based on work performance and self-development.
Other professional Experiences:
• Aug 2001 - Jan 2002: Secretary, Kaufhally
• Sept 1999 - Jan 2001: Partial Lawyer, Hassan Abd El_Fattah Lawyer’s Office
