Mandy Fares

• Handling HR tasks: Leaves applications and absence monitoring (V2008, Attendance Management), handling personnel files, maintaining and updating all HR forms and documentations, issuing internal memos, issuing work certificates and attestations, keeping track of incoming CV’s and interviewed personnel and all planned and completed trainings, discussing internal HR issues and reporting them to the CEO and ISO Auditor.
• Assist the Management in: Filing, data entering of personal accounts (on Noria), Tickets booking, applying for all types of visas, and following up for travel insurances.
• Assist IMS administrator: Following ISO protocols to assist in IMS quality improvement, Completing and maintaining all HR ISO documents, Maintaining, updating and recreating necessary documents and HR forms and dispatch them on the system.

• Handling HR Tasks: Monitoring vacations on the Software (Soft STD, Time Management, Crystal Report issuance), Issuing Time Sheets for payrolls, handling personnel files, issuing memos, work and salary certificates, Keeping track of all trainings and workshops, CV sorting, recruiting and interviewing.

Handling HR Tasks: Monitoring vacations on the Software (Soft STD, Time Management, Crystal Report issuance), Issuing Time Sheets for payrolls, handling personnel files, issuing memos, work and salary certificates, Keeping track of all training and workshops, CV sorting, recruiting and interviewing.

Type correspondance, reports and other documents.
Maintain office files.
Open and distribute the mails.
Coordinate repairs to office equipments.
Greet and assist visitors.
Direct calls and respond to inquiries.
Prepare planning schedule.
Prepare documents and reports.
Review and edit reports

Entrepreneurship: Business plan & Strategy Development. Advising new businesses on formation of corporations and business structures. Discussing financial and legal aspects

- Ongoing development of the agency's prospecting database.
- Campaign coordination.
- Project management of all internal sales and marketing projects including e-mail, Digital Marketing, social media...
- Execution of response to inbound inquiries, routine sales follow up and lead nurturing activities.
- Assistance in the development of an adherence to the agency best practices for all marketing processes.
- Maintain of agency social media channels..
- Industry trends and competitive research.
- Sales database and pipeline updating and reporting.

- Develop a marketing plan based on marketing research.
- Set up and attends meeting for promoting and presenting the company's products and services.
- Receive and update all contacts details.
- Follow up potential customers.
- Open new accounts/ closing accounts.
- Inquiries on internet services.
- Record and report activities on daily basis.

sales, customer service, invoicing, stockkeeping

Greeting customers and answer their inquiries
Sending Order / receiving proforma invoice, L/C...

Teller:
- Receive and count working cash.
- Accept cash and checks for deposit and check accuracy.
- Process cash withdrawal.
- Receive and verify loan payments, mortgage payments and utility bills payments.
- Record all transactions promptly, accuratly and in compliance with bank procedures.
- Overseas transfer.

Customer Service Officer:
- Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees charges.
- open new accounts/closing accounts.
- Alterations for home, car, personal loans.
- Handling cash transactions and cash balancing.
- Update personal details for personal and business customers such as address and name details.
- Receive deposits and issuing funds upon request.
- Open new saving and cheque accounts.
- Close saving and cheque accounts.
- Issue ATM cards.