Manesh Krishna

• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance
• Collaborated with process owners to refine procedures, devise best practices, and correct quality audit findings
• Set, enforced, and optimized internal policies to maintain responsiveness to demands
• Investigated and resolved departmental non-conformances
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
• Handling freighters such as B777 & MD11 at Dubai International Airport
• Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss
• Conducted research, gathered information from multiple sources and presented results.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets


Core Functions:
• Aircraft Weight & Balance - B777 & MD11
• Hub & Ramp Operations
• Trucking Operations ( Road Feeder Service)
• Employee Management & Performance Reviews
• Customer Experience
• Hub & Aircraft Tours
• Recruitment
• Project Management
• Team Building
• Budgeting & Cost Control
• Vendor Management
• Facility & Fleet Management
• Health & Safety
• Resource Optimization
• Profit & Loss Management

UAE Sales

Mediating objectives outlined by management to the sales team and delegating tactical tasks within the team to ensure that the company goals are aligned and met.
•Fostering robust relationships with all Global Accounts & Integrators of Skycargo and increasing relationship stability by diversifying product offerings, strategic partnerships and tailor-made solutions. Developing multi-level contact and multi-functional relationships between Skycargo and Account stakeholders whilst continuously working together to evaluate and enhance existing processes to ensure attainment of product quality excellence.
•Identifying potential niche markets and charter opportunities to demonstrate SkyCargo buying values and capitalise on unique selling points. Collaborating with various departments within the group to assess feasibility of converting the leads.

•Gaining market intelligence and holding a strong sales pipeline through effective research and customer engagement. Lead qualification and conversion of SME customers to Key Accounts while maintaining premium service levels within existing accounts by displaying an unwavering commitment to customer service.
•Optimizing sales results by leveraging high value questioning, strong listening, presentation and closing skills in spite of prevailing market conditions and competitor threat.
•Analysing performance data to ensure that targets are on track and make proactive adjustments to tactics if required. Simultaneously monitoring local market developments including competitor’s reactions to ensure company’s strategic positioning is maintained.
•Ensuring entire sales team is visible to customers at all times and enhancing the sales cycle process through continuous improvement to eliminate waste and increase efficiency.
•Keeping track of industry developments regularly: Promoting initiatives such as E-Freight and supporting customers with the Electronic Data Interface implementation. Assessing training requirements and facilitating for customers.

for undertaking regular inspection and audits of equipment, facilities, personnel compliance to standard operating procedures aimed at reducing unsafe practices, accidents and incidents involving people, equipment and property.
•Remain up to date through research and active interaction with Maintenance, Planning, and Group safety, with industry wide best practices related to safety and procedural standards and provide input to management on improvements which are needed.
•Ensure that staff follow procedures according to work instruction and IATA rules. If any changes or news procedure are introduced, ensure all are aware of the same. If needed, the same is to be explained at the beginning of the shift duty.
•Review and discuss the failure points identified in the CAMIS report, take corrective action wherever needed. Issue of a QIF to the staff member, recommend to management if any major changes in procedure are required.
•Understanding and enthusiastically apply the quality procedures.
•Actively support the continuous improvement of dnata Cargo Operations.
•Support dnata Cargo's effort in all quality, environmental and safety initiatives by strict compliance to relevant procedures and participation in improvement activities.
•Identify and deploy resources according to priority and workload.

Ensure that at all times work is carried out in full compliance of the current IATA/Carrier/Country Regulations.
•Check Instructions for dispatch of Goods for accuracy and legibility and ensure signature of acceptance staff is contained thereon. Collect all relevant documentation prior to updating in DACS. Prepare air waybills according to the relevant airline rules and regulations.
•Carry out Dangerous Goods/Live Animal checks as required.
•Assess workload and liaise with other sections and supervisors to ensure appropriate resources available.
•Provide ongoing coaching and motivation to Cargo Assistants aimed at maximizing productivity whilst conforming to qualitative standards.
•Understand and enthusiastically apply the quality policies of dnata Cargo.
•Support the continuous improvement of dnata Cargo Operations through personal effort, involvement and commitment.

•Support dnata Cargo's effort in all quality, environmental and safety initiatives by strict compliance to relevant procedures and participation in improvement activities.
•Monitor and control up to five teams ensuring that all are performing their activities in accordance with the relevant work instructions.

a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in service standards.
•Inspect, validate against relevant documentation and count goods at every point of delivery, acceptance, breakdown and build-up ensuring that goods conform to relevant criteria and that they are dispatched / stored in accordance with standard work procedures and principal requirements.
•Perform manual and automated data input. Ensure data updates into relevant cargo systems are done accurately, are verified and completed within time standards.
•Liaise with government authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure the smooth movement of all cargo, courier and mail.
•Ensure at all times that the handling of all special cargo (dangerous goods, live animals, valuable goods etc.) fully complies with the current edition of the IATA manuals and are loaded in accordance with the same.
•Ensure that safety and security procedures are complied with at all times while handling cargo.
•Perform the process of acceptance, delivery, build up and breakdown of cargo consignments. Operate equipment as required (such as tow tractors/pick up/ forklifts etc.) for movement of loads. Manually loading/unloading cargo from the ULDs / Aircraft /trucks as appropriate.
•Participated in the continuous improvement program of dnata Cargo and implement with thorough understanding and commitment of the Quality Management System under Quality Standards (Such as ISO 9001, 18001 etc.)
•Direct and assist the team of Porters and Equipment Operators as required in cargo handling e.g., build-up and breakdown, acceptance and delivery, and documentation of cargo, courier and mail, in accordance with the requirements of the principals whilst complying with published performance standards.