Enterprise Operations Analyst
Mastercard
Total years of experience :6 years, 1 Months
IT Infrastructure:
• Managed Windows Servers of both on-premises and Amazon Web Services (AWS) using AWS Systems Manager (SSM) for efficient infrastructure management and automation.
• Installed and configured SSM Agent on Windows instances for remote management and monitoring.
• Leveraged Systems Manager Run Command to execute PowerShell scripts and commands remotely, streamlining administrative tasks and troubleshooting.
• Automated routine maintenance tasks using Systems Manager Automation, enhancing operational efficiency, and reducing manual effort.
• Implemented patch management strategies with Systems Manager Patch Manager to ensure Windows servers remained up to date with the latest security updates.
• Leveraged AWS Parameter Store for secure storage and retrieval of configuration data, improving application deployment processes.
• Integrated AWS Systems Manager with Amazon CloudWatch to monitor performance metrics and health status of Windows servers, enabling proactive management and troubleshooting.
• Management of Active Directory server, including the administration of Group Policy Objects (GPOs), users, security groups, and distribution groups.
• Configured and implemented local group policies to enforce security and compliance standards.
• Administered the LANDesk Management Suite to streamline IT asset management and software deployment processes.
• Managed Office 365 access and configuration to ensure seamless integration and user support.
IT Service & Support:
• Addressed IT tickets raised in JIRA promptly, ensuring adherence to service level agreement (SLA) commitments for both on-premises and cloud environments.
• Enforced CIS best practices to fortify Windows server security across both on-premises and AWS environments, aligning with SOC recommendations.
• Monitored and addressed security events logged on Splunk, collaborating with the SOC Team for timely resolution in both on-premises and cloud environments.
sales supervisior and inventory control