I. RECEPTIONIST
ASCOT HOTEL
Total years of experience :5 years, 3 Months
I. RECEPTIONIST - ASCOT HOTEL****
BUR DUBAI, UAE
February 2012- July
Responsibilities but not limited to: • Greets and welcoming the guest upon arrival to the hotel
• Checking in and giving proper information of the hotel
• Taking messages accurately to be delivered to the guests.
• Assuring for the satisfaction of the guest while staying in the hotel
• Checking the bills to be paid by the guest
• Ensures that the documents were given back to the guest upon departure
• Confirming guest flight and doing online check in upon guest request
• Responsible for cashiering and handling cash float
• Etc.
II. TELEPHONE SWITCHBOARD OPERATOR - ASCOT HOTEL
July 2009- January 2012
Responsibilities but not limited to: • Responsible for answering calls both internal and external calls promptly
• Greeting the caller in a polite manner
• Answers questions and inquiries of the guest or caller
• Connecting the call to specified extension lines or person the caller wants to talk to • Take messages accurately for the concern person if call is unanswered
• Giving exact location of the hotel
• Giving correct information regarding the hotel, restaurants, and if there are any promotion implicated
• Make the daily hotel occupancy report
• Responsible for scanning hotel guest passports
• Responsible for sending accurate information or data of the guest to police report
III.CASHIER / CUSTOMER SERVICE REPRESENTATIVE
Avon Cosmetics, Inc. (Iloilo City Branch)
January -June 2009
Responsibilities (as Cashier): • Greets the customer in a polite way
• Making good rapport to the dealer and co-workers
• Answers the questions of the dealer about the product
• Scanning the items purchased by a dealer
• Taking the payment in cash or credit form
• Making sure no purchased items left on the counter
• Ensures that items properly handed and counted correctly
Responsibilities (As customer service representative): • Paging the concerned person to come to the counter
• Responsible for handling dealers complain to certain product
• Responsible for dealers' complain and make necessary action
• Making records for the lost or defective product
• Responsible for giving away all the reward items to the top dealers
IV.TEACHER (Math & English Instructress) - Department of Education
Tapaz West District, Philippines
January -December 2008
Responsibilities: • Prepares lesson plan before or ahead of the class
• Making records of the student
• Making needed reports to school head
• Ensures that classroom is well-organized
• Most important, teaching student in an effective and efficient manner
• Ensures that the teaching process is being followed properly
• Making good rapport to the students
• Ensures that the progress of the students will be attained
V. FRONT-END CASHIER - SM MALL (Supervalue, Inc.)
Iloilo City
July-November 2007
Responsibilities: • Greets and smiles to the customer (shoppers or window shopper) in a polite way
• Making good rapport to the customer and colleagues
• Answers the inquiries of the customer about the product
• Scanning the items purchased by a dealer
• Taking the payment in cash or card
• Responsible for cashiering and handling cash float
• Making sure no purchased items left on the counter
• Ensures that items properly handed and counted correctly before the customer leave.
Master in Management - 18 units Post Undergraduate Major in Educational Management Capiz State University (CapSU)
Mambusao Graduate School 18 units-Post Undergraduate
(BACHELOR OF SCIENCE IN ELEMENTARY EDUCATION) (Major in Mathematics) Capiz State University, Philippines S.Y.2003-2007 GRADUATED LET (Licensure Examination for Teacher) PASSER