Manish Das

•Review and communicate financial information to
assist in proactive and timely decision making
•Achieve targeted labor budget through effective
rostering and understanding of business needs
•Full P&L responsibility, ensuring that all costs are
managed & risks to expenses flagged in advance
•Identify profit opportunities from a competitor
analysis and financial reports and suggest to
Executive Manager (EM)
•Manage monthly stock takes and review results and
variances with relevant departments ensuring that
in-house control systems/audit requirements are
adhered to
•Ensure all orders are accurate and aligned with
business sales trends
•Prepare and present business plans and
contingencies for any risks with Line Manager and
implement
•Recommend strategies to improve performance
across sales, staff, stock & systems
•Do competitor analysis in F&B industry & feedback
to business with a recommendation to EM
•Achievement of Sales, Wages & Contribution
budgets
•Implement initiatives and educate team on how to
maximize sales through average check growth
•Develop sales and marketing initiatives with EM and
Marketing Team to maximize revenue through
effective brand development, new product
development and promotion of product range
•Ensure all administration tasks are completed
including daily, weekly, monthly reporting & banking
•Check all POS materials are displayed and maintained correctly, based on instructions from the support office and the team have a full understanding of marketing initiatives
•Achieve an average 30 - 45 responses a month for NPS and manage all scores to meet and exceed company averages, with clear action plans in place addressing issues and opportunity
•With support and guidance from EM proactively manage all social platforms including Trip Advisor (Bars & Restaurants) to maximize reviews, respond in a timely manner and take action on all comments
•Establish an environment that allows customer feedback to be disseminated to all levels of employees and incorporated into planning and operations
•Ensure delivery of quality products and first class
service
•Monitor and train on customer service to maintain
high standards
•Identify new business and service improvement
opportunities through customer feedback
•Implement and monitor continuous improvement
systems and processes
•Customer service attendance including the
preparation of any food/beverages ordered

•Increased outlet revenue by 100% between 2005 and
2006 by upselling, table turnover, promotions and
•exceeding guest dining experience
•Achieved record-breaking sales during new year eve
(December 2007)
•Reduced labor cost and maximize profits through the
effective use of capacity planning & productivity

•Develop and implement performance development
plans for all team members to achieve an outlet
objectives
•Maintain professional standards during the conduct
of business and ensure team understand these
•Encourage, value and reward ideas, work and effort
•Ensure the correct recruitment process is followed
through RRF are justified
•Ensure mandatory training are completed upon
commencement of employment and where required
for team members
•Deliver training where needed, administering
performance appraisals and handling employee
relations issues in line with the legislation
•Actively encourage and support team members to
participate in decision-making processes and to
assume responsibility
•Ensure mentoring and coaching support for
individuals/teams to be able to implement them
outlets continuous improvement processes
•Explain clearly company objectives and plans if
there are changes to individuals/teams in
consultation with individuals and groups
•Manage the team in a way which promotes the
development of innovative approaches, outcomes,
creativity and responsiveness in a competitive
environment
•Lead individuals/teams to respond effectively and
efficiently to changes in the organization goals, plans
and priorities
•Keep individuals/teams informed of progress in the
implementation of change and are coach and
mentor to develop competencies to handle change
efficiently and effectively

•Part of Pre-Opening Team
•Played vital role to set up F&B outlet according to
Hyatt standard and guidelines
•Increase of pool bar revenue by 100% on given BTD