Desktop support / System Admin Assistant
RACO GT EST.
Total years of experience :3 years, 3 Months
Maintains, Troubleshoot and administer the use of LAN, WAN, Mainframe
networks, Workstations and connections to the internet.
Evaluate and installthe computer hardware, Networking software, Operating
system software and other software applications.
Operate the master console and monitor the performance of the computer
systems and networks.
Co-ordinate the access and use of computer network.
Install, Maintain, Troubleshoot and upgrade the web-server hardware and
software.
Implement network traffic and security monitoring software and optimize server
performance.
Perform routine network start-up and shut down and maintain control records.
Perform data backups and disaster recovery operations.
Control and monitor e-mail use, web navigation and installed software.
Monitor and make sure backups of all servers are working and maintain proper
logs.
Handle and make sure internal PABX systems are working without issues.
Provide new IT equipments to new joinees (If required) and also hand over the
equipments to the relevant dept. Heads with employee signature if not further
required.
Monitors the server and informs the IT manager if any issues and take
corrective actions.
Diagnosing Hardware problems and installation of various printers. Technical
Support to the users.
Assisting the network admin in server applications and operating systems.
Identifying and remedying performance bottlenecks in complex systems.
Repairing IT equipment and replacing parts.
Prioritizing in a fast moving environment.
Ability to grasp technical concepts quickly and easily.
Giving sound advice on technical matters.
Accurately following diagrams and written instructions to repair a fault or set up
a system.
Strong system and IT experience.
Maintaining records of software licenses.
Installing operating systems and configuring the peripherals, components and
drivers
Responsible for installing, maintaining and supporting computer communication
network (LAN & WAN)
To ensure the smooth operation of communication networks in order to provide
maximum performance and availability for their users
Provide helpdesk assistance in hardware and software related problems.
Perform troubleshooting and back up of server.
Install and configuring computer hardware and application software.
Assist in documentation of IT systems and Networks.
Assist in user management. (Adding and deleting users from AD, Working with
emails, etc.).
Completed with first class