Chief trainer & consultant
Brain Gain Universal - HR Consultancy
Total years of experience :18 years, 6 Months
Brain Gain Universal - HR Consultancy Sept 09 till date
Chief trainer & consultant
Key Responsibilities
• Recruitment and selection of candidates for various industries.
Manjabika M.N
• Developing training programs for Management and employees.
• Conducting Behavioural & Leadership skills and operational training.
• Designing and conducting computer based training programs.
• Headhunting and recruitment at all levels to suit client's requirements.
• Imparting training to cross functional departments to improve operational efficiency.
• Formulating strategies and budget plans focusing on aligning HR with core business activities and leading organisational turnarounds successfully.
• Passionate about the enhancement, enrichment and engagement of Human Asset
Successfully conducting training sessions on behavioural & Leadership skills, Customer
Centricity and Service Excellence to various industries.
Business consultation for Organizational development initiatives.
Delivered guest lectures and counselling sessions for colleges on Personality and Career
Development.
Head hunting for esteemed clients
Conducting outbound adventure training programs for various groups and corporate.
OUTBOUND LEARNING -
Conducting corporate retreat for senior leaders in the corporate sector
Life skills programs for school students and teachers
Adventure camping and team building for college students, groups and individuals.
Lebara Foundation UK
Global HR advisor and consultant reporting to the Global Director. May 2010 till date
• Developed Global HR policies and procedures for Lebara Foundation projects across 11 countries.
• Formulated global strategies and budget plans focusing on aligning HR with core business activities and leading organisational turnarounds successfully.
• Developed and implemented plans for the recruitment, selection and hiring of new staff, service contractors and short-term volunteers.
• Developed programs for providing coaching and training to direct supervisors as necessary in all aspects of the HR function, including salary and benefits administration, recruitment and hiring processes, employee
relations.
• Developed compensation benefit plan as per the HR policy of the organization.
Hewlett Packard India World's Leading IT Company July 08 till Aug 09
Delivery Manager Instruction, Asia Pacific Japan, Global talent:-
Key responsibilities
• Delivered sales, presales, leadership, technical, and professional skills learning solutions to HP
internal audiences
• Deliver effective training solutions via a mix of delivery methods, including: Instructor-led face- to-face and virtual
• Plan implementation and deliver complex learning events and programs in accordance with the
Business L&D Plan Of Record
• Contribute to the creation of instructional content, and delivery methods, using various
learning solutions and technologies and act as a subject matter expert to provide input to
Portfolio Management Teams (PMTs) to insure suitability, deliverability and effectiveness of learning solutions
• Assist Delivery Readiness Manager in planning and executing Train-the-Trainer events and in providing input to PMTs
• Develop an informal learning community and business units globally. Partner with regional HR
leads and senior subject matter experts.
Recognized by Global Talent for Instructional Development & Delivery
Recognized by Global Talent for Instructor Virtual Delivery & Virtual Live Training
Manjabika M.N
Recognized by Global Talent for Excellence in facilitating experiential learning through the application of the 70/20/10 model.
Certified by Global Talent in Training Process and Content Mastery
Represented HP across geographical boundaries with the global Leadership cultural
sensitivity and business maturity required for success
Recognized for Executive Presentation and Facilitation of strategies with impact and influence to executives
Live Virtual Event Production Management
Prepared and produced the LVT event with the instructors and facilitators.
Reliance Retail Industries Limited, Regional Office, Chennai, India Nov '06 till 15May08
Senior Manager - Talent Transformation
Key Responsibilities:-
• Regional Lead Trainer for the Membership Finance & Travel verticals in Hyderabad,
Bangalore, Tamil Nadu and Kerala; responsible for imparting training to Area Managers and
Executives which entails the following: • Formulating strategies and budget plans focusing on aligning HR with core business activities and leading organisational turnarounds successfully.
• Managing the administration of performance management programme, including periodic
performance reviews and appraisals for all staff members.
• Employee Engagement activities: As Employees are heart of the organization "All out employee support initiative (a bottom of the pyramid approach) " was introduced to address and
improve engagement of employees) played a very important role in achieving very high rating in our internal employee engagement survey
• Training need analysis and developing training programs as per the same.
• Delivering specialized training on financial Developed and implemented programs with focus on capability building (organizational and individual) . Key areas covered includes, Talent
Development (managerial and employee), Talent Assessment and Key Talent Retention.
• instruments (Insurance & Loans)
• Coaching trainers to enhance their platform skills and ensure better training delivery.
• Conducting Internal Certifications.
• Liaison with National HQ for preparing MIS.
• Planning and implementing the training Load chart for the team
Successfully delivered training programs for senior professionals on various topics viz.
"Consultative Selling", "Communicating for Success" and "Time Management".
Won National Level certificate for completing 100 batches of training for various levels of staff in the organization.
Certified National Trainer and motivator for successfully conducting Motivational training
program for various levels of staff in the organization.
Free lance Trainer & Consultant, Chennai, India Jan '06 to Oct '06
Responsible for managing a wide gamut of functions including: • Selection and recruitment.
• Developing training programs for Management Trainees and employees.
• Conducting behavioural skills and operational training.
Manjabika M.N
• Designing and conducting computer based training programs.
• Budgeting and Administrative Affairs of the training department.
• Headhunting top managers and recruitment of employees at all levels to suit client's
requirements.
• Imparting training to cross functional departments with a view to improve operational
efficiency.
• Recruiting services to BPO's, Travel and Hotels.
Highlights
Successfully conducted training sessions on behavioural skills, Customer Centricity and service Excellence to service (hospitality) and retail staff.
Key role in Organizational development initiatives.
Delivered guest lectures and counselling sessions for colleges on Personality and Career
Development.
Recruited valuable manpower for Hospitality Industry.
Emirates Holidays, Emirates Airlines, Dubai, UAE Jul '01 to Dec '05
Tours Consultant (Operations Department)
Trained and coached 36 employees into operations
Key responsibilities
• Responsible for promoting and developing business for various Emirates Airlines destinations: Asia: Malaysia, Singapore, Japan, South Korea, Japan, Thailand, Indonesia, Sri Lanka, India,
Pakistan and Philippines. Pacific: Australia and New Zealand. Africa: South Africa, Seychelles,
East Africa, Maldives, Mauritius and Morocco. Middle East: UAE, Oman, Lebanon, Jordan and
Egypt. Europe: United Kingdom, Germany, Russia, Belgium, Austria, Switzerland, France, Italy,
Greece, Turkey, Malta and Cyprus. North America: United States of America. Cruises: Star
Cruise.
• Handled the GCC Royal Families' travel arrangements.
• Liaising with the Destination Management Companies and Hotels
• Training New employees in the department and ensuring SOP being followed.
Distinction of consistently exceeding the pre-defined sales targets for the appointed EK
Holidays Agents from UAE and KSA.
Achieved 100% Quality recognition in customer service.
The Ritz Carlton Hotel, Dubai, UAE Sep '98 to Jul '01
As Trainer - Reservation Sales & Communication Department
Key responsibilities
• Imparting training to the employees in the all the Departments of the Hotel.
• Interviewing and recruiting new employees; preparing staff roster on weekly basis and updating overtime and leave chart.
• Updating training manual as per the pre-defined corporate standards of the company.
Manjabika M.N
• Conducting quality process meetings with the Quality Control department.
• Based on TNA scheduling multi skilling training program for staff in various relevant
department
• Budgeting and planning the training matrix
• Conducting interview for talent pool
• Providing high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems.
Rewarded with the highest monetary incentive for successful up selling to the GCC Royal
Families.
Recipient of the Five Star Employee Award for the Second Quarter of the year 1999.
Received award for the most caring and positive employee in the hotel.
Received Appreciation from GCC Royal families and most of the eminent guests of the hotel.
Previous Assignments
Holiday Inn International, DSA, Chennai, India Jan '98 to Aug '98
Sales & Marketing Executive.
Formulating long term / short term strategic plans to enhance profitability & revenue; involved in spearheading turnaround initiatives.
Setting team target for sales achievement.
Achieved awards for being the top target achiever and for planning marketing strategies.
Qatar Airways, GSA, Chennai, India May '97 to Dec '97
Sales Executive-International and Domestic Airlines Sales
Achieving sales target for domestic and international sales
Received accolades and appreciation from most of the passengers and holidayers.
Formulating long term / short term strategic plans to enhance profitability & revenue; involved in spearheading Leisure and holiday packages
The Trident Oberoi, Chennai, India May '96 to Mar '97
Front Office Supervisor
In charge of the lobby and Front of the house.
Revenue maximization through upselling
Training the new employees and the updating the policy changes to the team.
Preparing revenue reports and night audit.
Ensuring Customer satisfaction and efficient complaint handling
Manjabika M.N
The Taj Malabar Hotel, Cochin, India Sep '94- Mar '95
Industrial Trainee
Training done in all the Departments of the hotel and learnt the managerial aspect of each
department
Front office operation
Food and Beverage operations
Housekeeping
Kitchen Management
Received appreciation for being the best trainee
Professional & Social Affiliations
JCI Kerala
- International Trainers Group - Help Age India
- Blue Cross
- Linked In - in.linkedin.com/in/manjumn/
- Hospitality plus
Post Graduate Program in Human Resource Management
Diploma in Hotel Management and Catering Technology ( 3 Years) 1996 - Institute of Hotel Management, Chennai, India