IT Support Engineer
Arteco Ceramics LLC
Total years of experience :11 years, 11 Months
• Create mailbox, configure outlook web access, backup and restore mail.
• Installation, configuration and troubleshooting Focus ERP software in client machine.
• Creating user ID in Focus and assigning access as per requires for the department.
• Creating and managing Active Directory resources such as user AD account, Groups
• Installing, configuring and administrating Windows based services DNS, DHCP
• Installation and configuration of SonicWall global VPN client.
• Monitor & Maintain the Routers, Switches & Firewalls.
• Upgrading firmware for SonicWall firewall, creating restriction policies and monitoring network traffic.
• Installation, patching and troubleshooting of Windows Server OS, Client OS and MAC.
• Defining and implementing policies for password restriction, account lockout, password expiry etc.
• Create public folder, create e-mail distribution list. Setup mailbox quota.
• Assign the permission to users to use folders in server.
• Installation and configuration of Print servers, Network Printers, Share printer, Wi-Fi printer and assigning user rights to the printers
• Installing and Administrating CCTV Security System.
• Installing and Administrating Finger Print Access Control System
• Configuration of Port Forwarding and DDNS
• Troubleshoot and resolve software / hardware, OS related issues and Network technical issues with end user groups.
• Installing and Administrating NAS storage devices.
• Maintaining inventory of all computers, servers and software with Inventory software.
• Configuring license for software’s.
• Configuration of Wi-Fi router, TP Link, d-link dap-1360.
• Software installations, network maintenance and Help desk support.
• Coordinating with Vendors to resolve the Hardware issues.
• Installation and administration of Windows 2003/2008 server, setting up connectivity with windows XP, Windows 7 and Windows 8 clients.
• Create user accounts and computer managing in Windows 2003/2008 Active Directory.
• Configuring and Troubleshooting the MS Outlook 2007 and 2010
• Manage user accounts, permissions, email server, mail forwarding and Discovering Missing Mails.
• Configuring and Troubleshooting VPN Connection On user’s
• Design and Deploying Network Security in the IT Infrastructure by using Fortinet firewall
• Network Structured cabling
• Installing and administrating CCTV Security System.
• Administrating Access Control System
• Installing, configuring and administrating Windows based services DNS, DHCP and ADS.
• Implement and Maintaining the FACTS ERP Software
• Installing and Maintaining Hardware and Software
• Installing and Administration of ESET Antivirus
• Backup and Recovery, Operating System Recovery, Data Recovery
• Configuring and Maintaining Cisco, D-Link Routers and Switches for connectivity between LAN and WLAN sites.
• Installing and operating windows desktop and server operating system
• Maintain the company network infrastructure
• Managing and Monitoring the LAN/WAN, based Cisco Routers and Switch.
• Configuring and Troubleshooting the MS Outlook 2007
• Installing and Administration of Antivirus Trend micro
• Design and Implementation of Network infrastructure LAN/WIFI/WAN
Connection between Customer locations.
• Problem resolved related to different kinds of RAM and Printers, Scanner.
• Maintaining CCTV Security System.
• Maintaining Access Control System.
• B.E. in Electronics and Communication Engineering (2007-2011) from Syed Ammal Engineering College with 70.28 % aggregate.
• B.E. in Electronics and Communication Engineering (2007-2011) from Syed Ammal Engineering College with 70.28 % aggregate. • Higher Secondary Course with 75.02 % aggregate. • 10th Course with 78 % aggregate. PROJECT TITLE: Project Name: "Power Management for Institution Using Embedded system" Description: This project mainly used to avoid the power loss of the institution based on regular time table of the institution using embedded concept. Then it is used to manage the power in industries and factories, etc.