CUSTOMER SERVICE EXECUTIVE Sales
Muthoot Bank
Total years of experience :3 years, 4 Months
Muthoot Bank. Chennai, India.
Customer Service Executive Sales, From Aug 2012 to Aug 2014.
• Promote the bank's products to new and existing customers that include Auto, Housing and Business Loans by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Cold calling to arrange meetings with potential customers to prospect for new business.
• To build and maintain effective business relationship with customers.
• Handling Depository Services, NCD, FOREX and WUMT.
• Listening to customer requirements and presenting appropriately to make a sale
• Initiated and coordinated advertising campaigns and promotional activities.
• Analyzed current market trend and competitor information.
• Conducting frequent surveys among the customers regarding the requirements of products at present and estimating the requirements in the future.
• Selected special products to be displayed at promotional events and exhibitions.
• Responsible to hold the second set of keys (Joint Custodian).
• Preparation and Verification of bank reconciliation.
• Physical Verification of day to day transactions and valuables.
• Check Physical closing cash balance with system cash balance if mismatch found report to the reporting manager.
• Maintaining of statutory registers and other records & ensure compliance.
• Reporting of important matters to the Management which needs immediate attention .Ensure timely completion & submission of reports.
• Give training to the newly joined employees about the organizational structure as well as about company’s products and services.
➢ Le Royal Meridian, Chennai 2008-2009 Laundry valet.
• Responsible for the control of all laundry and linen items which includes staff uniforms and to provide constant update to the Laundry Manager / Executive Housekeeper.
• Ensure that the linen/laundry work and distribution area are clean and kept tidy during the shift this is to include uniform storage, linen storage and guest laundry storage.
• Ensure that all linen is in perfect condition, correctly ironed and stain free and all linen, towels and mats are correctly stored hung or folded according to the required standard.
• Ensure to check any damages on guest laundry before processing.
• Check all pockets to see any valuable items or money left in the garments.
• Ensure all laundry with correct room number and guest name..
• Inspect guest room linen while sorting, check for any guest belongings. Perform the sorting by item wise and record a proper count of each item, verify the count upon receiving from the external laundry. If any discrepancy report accordingly to the Laundry Manager.
• To be aware of Health and safety regulations of the laundry.
• Maintain records of all damaged items which are not re-usable and report the same to the Laundry Manager.
• Report any valuables found in linen or laundry items of guest or staff directly to the Laundry Manager/Office coordinator
• Directly control, check and coordinate all documentation, reports and information as required or requested by the Laundry Manager/Executive Housekeeper
Completed project in “AN ANALIYSIS ON THE EFFECT OF EQUITY MARKET WITH GOLD RATE AND CURRENCY VALUE AT SHAREKHAN LTD” The main purpose of this study is to understand whether there is any effect of Equity Market on Gold Rate & Currency Value Main objectives of the project are • To analyze the effect of equity market on gold price & currency value • To analyze the relationship between 1. Sensex points and gold price 2. Nifty points and gold price 3. Sensex and Rupee Value / USD 4. S & P CNX Nifty and Rupee Value /USD
Bachelor of Business Science (hcm) (2005-2008) Specialization: House keeping. Programme: 3 years.
COOKING GOT CERTIFICATE OF UNIT CREDIT TOWARDS CERTIFICATE IN FOOD PREPARATION AND COOKING FROM THE CITY AND GUILDS OF LONDON INSTITUTE Completed project in “ CUSTOMER SATISFACTION WITH REFERENCE TO GLOBUS STORES PVT LIMITED” Chennai. The main purpose of this study is to understand whether the customer satisfied with Globus. Main objectives of the project are • To understand the expectations and requirement of customers. To understand how globus convert CUSTOMERS in CONSUMERS.
Matriculation (2003) Institution: B.M.H.S.School. Board: State Board Tamilnadu. Aggregate marks: 60%.
