Technical Support Engineer
Intertec Systems LLC
Total years of experience :18 years, 3 Months
ADNOC-Distribution.)
•Technical Support to End user Computing, Windows Operating System, Applications, E-mails, Internet LAN & WAN connectivity, Printers, scanner, Mobiles and IP Phones as per defined SLA.
•Hands-on experience in Support of systems and network infrastructure solution for corporate clients & government organizations.
•Users and groups administration in Active Directory
•Worked collaboratively with Management, support engineers and end-users to identify technical requirement & ensure optimum system performance
Service delivery to end user’s Business applications, Software's, Servers, Network, and maintaining system performance.
•Configuring & troubleshooting of E-mail application Microsoft Outlook.
•Managing 2000 plus users.
•Remote Administration through Remote access tools.
•Identify, analyze, and troubleshoot computer components & Network connectivity issues as needed.
•Maintaining & Managing Active Directory users & groups file server & print server.
•Managing windows servers. AD, DNS, DHCP, Terminal services, & Antivirus server.
•Responding & Closing all day-to-day calls as per defined SLAs
Maintaining Desktops, workstations, and portable devices.
•Build, Re-build & configuring Desktops & Laptops on windows platform.
•Configuration & troubleshooting of mailing system Lotus Notes 6.5.
•Responsible for troubleshooting of various desktop hardware Devices, Printers & Scanners Installing, Configuring Application Software tools & packages.
•Maintaining LAN connections for the users.
•Responding & closing the call as per SLAs
Maintaining desktops, laptops.
•Installation, Configuration & troubleshooting of the Lotus Notes client, SAP, VPN Connectivity, LAN Connectivity, & network Printers.
•Installation & Configuration of Antivirus. (F-secure)
•Installation & deployment of desktops to the users as per the SLAs.
•Providing Technical support to remote locations to all over in India.
•Working with VNC, Net meeting, Pc-anywhere and Remote Desktop tools.
Bachelor of Engineering in Computer Science
2nd Class
