senior service advisor
AL Habtoor Motors Co LLC
Total years of experience :24 years, 7 Months
Company: ENOC Autopro, Dubai, UAE. (4 Years)
Period: September 2010 - Present
Designation: Site Manager
Job Description: • Administrating the automotive site of ENOC - Autopro - Dubai, with 24 staffs and 1400 vehicles repairing / maintenance per month
• Resolving technical problems & trouble shooting.
• Scheduling work to technicians for Express maintenance jobs.
• Optimum utilization of Manpower.
• Shop floor administration, handling skilled manpower - organize daily work management at shop floor.
• Educating and moralizing technicians.
• Monitoring technicians utilization, efficiency, idle hours & ensuring productivity
• Recognize and reward team accomplishments & performance management
• Monitoring Technicians Productivity and achieving Targets assigned
• Preparing Incentive schemes for the entire staffs as per market conditions
• Handling and resolution of Sensitive and Complaint customers
• Co-ordination of daily activities of the branch with HO.
• Administrating the automotive site of ENOC - Autopro - Dubai, with 24 staffs and 1400 vehicles repairing / maintenance per month
• Resolving technical problems & trouble shooting.
• Scheduling work to technicians for Express maintenance jobs.
• Optimum utilization of Manpower.
• Shop floor administration, handling skilled manpower - organize daily work management at shop floor.
• Educating and moralizing technicians.
• Monitoring technicians utilization, efficiency, idle hours & ensuring productivity
• Recognize and reward team accomplishments & performance management
• Monitoring Technicians Productivity and achieving Targets assigned
• Preparing Incentive schemes for the entire staffs as per market conditions
• Handling and resolution of Sensitive and Complaint customers
• Co-ordination of daily activities of the branch with HO.
• Compilation and analysis of Customer Care activities, Marketing, Load Trends, Profitability, Training Status, Spare Parts, and Accounting Dept.
• Planning and estimate preparation of monthly activities in terms of revenue resources and to implement and update countermeasures if required
• Compilation and analysis of Customer Care activities, Marketing, Load Trends, Profitability, Training Status, Spare Parts, and Accounting Dept.
• Planning and estimate preparation of monthly activities in terms of revenue resources and to implement and update countermeasures if required.
Company: Geeyem motors (P) Ltd Trichur, Kerala. (5 Years)
Period: August2005- May 2010
Company: AL-MULLA SECURITY SERVICES (WLL) KUWAIT (1 Years)
Period: July2004 - April 2005
Designation: Transportation coordinator
Allocating transportation to various sites, Maintaining records of vehicle, Ensure Proper mechanical maintenance and service to all vehicle, coordinating transportations to various sites
Company: Pozhikkal car world Cherthala- Kerala (1 Years)
(Service centre, Maruti Udyog Limited)
Period: July 2003 - April 2004
Designation: Service advisor
Company: Sastha Motors Trichur- Kerala (2Years)
(Dealer for Daewoo Motors India Limited)
Period: Februvary2001 - March2003
Designation: Service advisor
Company: Akkara car company Trichur- Kerala (3Years)
(Dealer for Maruti, Bajaj Auto, and Tata motors)
Period: May 1997 - December2000
Designation: Service advisor
Company: Carbon dioxide (p) Limited, Ernakulam- Kerala (1Years)
( Dealer for Kinetic Honda Motors Limited)
Period: April 1995 - April1996
Designation: Service engineer
Company: Poomkudy agencies (p) limited, Ernakulam- Kerala (1Years)
Period: April 1995 - April1996
Designation: Sales man spareparts
Key Achievemets
• Assured targeted turnover for the assigned site for the year of operation and increase Turnover Volume by at least 10% year on year.
• Manage on-site operating cost to below 23% of turnover. Effectively manage and control site inventory
• Implemented and Achieved customer satisfaction up to 90% and responded all customer complaints calls.
• Motivated staff to give their best in any way. Implemented ways to somehow improve the service of GHQ office such as, parts stocking and strategic utilization of our workshop bays.
• Successfully coordinated the fleet clients under Enoc for VIP installation the new project implemented by company for fleet fueling and achieved approximately 6000 vehicle installation per month 15% above the target
PERSONNEL DETAILS
• Diploma in Automobile Engineering from Govt.Polytechnic Kalamassery • Valid UAE LMV Mannual Driving Licence • IMS Training done
• Basic First Aid Training certificate • Fire Fighting Certificate • EHS Training certificate