Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
manojkumar Arakkal, senior service advisor

manojkumar Arakkal

senior service advisor·AL Habtoor Motors Co LLC

India

Bachelor's degree, Automobile Engineering

Work experience

Total years of experience: 26 years, 9 months

senior service advisor

January 2015 - Present

AL Habtoor Motors Co LLC

Dubai, United Arab Emirates

January 2015 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Site Manager

September 2010 - August 2014

ENOC Autopro, Dubai, UAE

September 2010 - August 2014

Job role:
Engineering

Site Manager

September 2010 - August 2014

ENOC AUTOPRO

United Arab Emirates

September 2010 - August 2014

Company: ENOC Autopro, Dubai, UAE. (4 Years)
Period: September 2010 - Present
Designation: Site Manager
Job Description: • Administrating the automotive site of ENOC - Autopro - Dubai, with 24 staffs and 1400 vehicles repairing / maintenance per month
• Resolving technical problems & trouble shooting.
• Scheduling work to technicians for Express maintenance jobs.
• Optimum utilization of Manpower.
• Shop floor administration, handling skilled manpower - organize daily work management at shop floor.
• Educating and moralizing technicians.
• Monitoring technicians utilization, efficiency, idle hours & ensuring productivity
• Recognize and reward team accomplishments & performance management
• Monitoring Technicians Productivity and achieving Targets assigned
• Preparing Incentive schemes for the entire staffs as per market conditions
• Handling and resolution of Sensitive and Complaint customers
• Co-ordination of daily activities of the branch with HO.
Company industry:
Automotive Dealership & Distributor
Job role:
Management

Work shop manager

September 2010 - August 2014

ENOC - AUTOPRO

Dubai, United Arab Emirates

September 2010 - August 2014

• Administrating the automotive site of ENOC - Autopro - Dubai, with 24 staffs and 1400 vehicles repairing / maintenance per month
• Resolving technical problems & trouble shooting.
• Scheduling work to technicians for Express maintenance jobs.
• Optimum utilization of Manpower.
• Shop floor administration, handling skilled manpower - organize daily work management at shop floor.
• Educating and moralizing technicians.
• Monitoring technicians utilization, efficiency, idle hours & ensuring productivity
• Recognize and reward team accomplishments & performance management
• Monitoring Technicians Productivity and achieving Targets assigned
• Preparing Incentive schemes for the entire staffs as per market conditions
• Handling and resolution of Sensitive and Complaint customers
• Co-ordination of daily activities of the branch with HO.
• Compilation and analysis of Customer Care activities, Marketing, Load Trends, Profitability, Training Status, Spare Parts, and Accounting Dept.
• Planning and estimate preparation of monthly activities in terms of revenue resources and to implement and update countermeasures if required
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Senior service advisor

August 2005 - May 2010

Geeyem motors (P) Ltd

India

August 2005 - May 2010

• Compilation and analysis of Customer Care activities, Marketing, Load Trends, Profitability, Training Status, Spare Parts, and Accounting Dept.
• Planning and estimate preparation of monthly activities in terms of revenue resources and to implement and update countermeasures if required.

Company: Geeyem motors (P) Ltd Trichur, Kerala. (5 Years)
Period: August2005- May 2010
Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Transportation coordinator

July 2004 - April 2005

AL-MULLA SECURITY SERVICES

India

July 2004 - April 2005

Company: AL-MULLA SECURITY SERVICES (WLL) KUWAIT (1 Years)
Period: July2004 - April 2005
Designation: Transportation coordinator
Allocating transportation to various sites, Maintaining records of vehicle, Ensure Proper mechanical maintenance and service to all vehicle, coordinating transportations to various sites
Company: Pozhikkal car world Cherthala- Kerala (1 Years)
Company industry:
Private Security Services
Job role:
Logistics and Transportation

Service advisor

July 2003 - April 2004

Service centre, Maruti Udyog Limited

July 2003 - April 2004

(Service centre, Maruti Udyog Limited)
Period: July 2003 - April 2004
Designation: Service advisor
Job role:
Customer Service and Call Center

Service advisor

March 2003 - March 2003

Sastha Motors

India

March 2003 - March 2003

Company: Sastha Motors Trichur- Kerala (2Years)
(Dealer for Daewoo Motors India Limited)
Period: Februvary2001 - March2003
Designation: Service advisor
Job role:
Customer Service and Call Center

Service advisor

May 1997 - December 2000

Akkara car company Trichur- Kerala

India

May 1997 - December 2000

Company: Akkara car company Trichur- Kerala (3Years)
(Dealer for Maruti, Bajaj Auto, and Tata motors)
Period: May 1997 - December2000
Designation: Service advisor
Job role:
Customer Service and Call Center

Service engineer

April 1995 - April 1996

Carbon dioxide

India

April 1995 - April 1996

Company: Carbon dioxide (p) Limited, Ernakulam- Kerala (1Years)
( Dealer for Kinetic Honda Motors Limited)
Period: April 1995 - April1996
Designation: Service engineer
Company industry:
Industrial Production
Job role:
Engineering

Sales man spareparts

April 1995 - April 1996

Poomkudy agencies

India

April 1995 - April 1996

Company: Poomkudy agencies (p) limited, Ernakulam- Kerala (1Years)
Period: April 1995 - April1996
Designation: Sales man spareparts
Key Achievemets
• Assured targeted turnover for the assigned site for the year of operation and increase Turnover Volume by at least 10% year on year.

• Manage on-site operating cost to below 23% of turnover. Effectively manage and control site inventory

• Implemented and Achieved customer satisfaction up to 90% and responded all customer complaints calls.

• Motivated staff to give their best in any way. Implemented ways to somehow improve the service of GHQ office such as, parts stocking and strategic utilization of our workshop bays.

• Successfully coordinated the fleet clients under Enoc for VIP installation the new project implemented by company for fleet fueling and achieved approximately 6000 vehicle installation per month 15% above the target

PERSONNEL DETAILS
Company industry:
Automotive Dealership & Distributor
Job role:
Other

Education

Government polytechnic, Kalamassery

April 1993

April 1993

Bachelor's degree, Automobile Engineering

India

GPA (percentage): 65%

GPA (percentage): 65%

• Diploma in Automobile Engineering from Govt.Polytechnic Kalamassery • Valid UAE LMV Mannual Driving Licence • IMS Training done

Govt.Polytechnic Kalamassery Ernakulam

April 1993

April 1993

Diploma, DIPLOMINEERINGA IN AUTOMOBILE ENG

India

GPA (percentage): 65%

GPA (percentage): 65%

Diploma,

• Basic First Aid Training certificate • Fire Fighting Certificate • EHS Training certificate

Skills

CLIENTS
Expert
CLIENTS
Expert
CSI
Expert
CSI
Expert
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
ENGINEER
Intermediate
ENGINEER
Intermediate
MARKETING
Expert
MARKETING
Expert
SALES
Expert
SALES
Expert
SATISFACTION
Expert
SATISFACTION
Expert
SERVICE DEPARTMENT
Intermediate
SERVICE DEPARTMENT
Intermediate
TRAINING
TRAINING
WARRANTY
Intermediate
WARRANTY
Intermediate

Languages

Hindi
Intermediate
Malayalam
Expert
English
Expert
Tamil
Intermediate