Operation Manager
Agility Logistics
مجموع سنوات الخبرة :19 years, 8 أشهر
• Astutely managed multiple sites of Distribution Centres, Transportation and Open Yards Facility with its warehouses situated in Kuwait & handled around 110 Customers & 24 hour's operations
• Ensured meeting client requirements in keeping with the contractual obligations, SOP/SLA`s and periodic meeting with clients
• Negotiating contract developments and monitoring the same against budget
• Astutely reviewed reports & audited all facilities to ensure Safety, Health, Security and Sanitation guidelines were met as per IMS Manual
• Actively participated in audit for obtaining ISO 9001, ISO 14001, and OHSAS 18001 approved by Lloyd’s Register Quality Assurance.
• Effectively utilized resource and administered cost management
• Forecasted budget, validated P&L and monitored KPI
• Motivated line staffs to ensure set targets were met, specific project plans were implemented and administrative issues were concluded
• Efficiently communicated company policies on accounting, operational, safety, regulatory and administrative
• Renovated warehouses to create additional 20% space for accommodating customers to enhance revenue
• Elevated revenue by 7% in 2009 compared to 2008 and 9% in 2010 compared to 2011
• Played a significant role in evaluating trainings needs
• Notably set up 35000 SQM facilities with Racking, Material Handling Equipment & Installed Exceed System
• Ensure all Logistics and Distribution plans have an integrated approach to the companies strategic objectives
• Set departmental budget for revenue & expenses
• Instrumental in bringing inventory accuracy to 99.98%
• Established policies & procedures to meet the contractual requirements
• Accountable with overall responsibility for the logistics function and the dispatch planning activities. Driving accuracy, productivity and performance and the movement of stock by efficiently managing the logistics functions.
• Coordinating with the Central Warehouse Manager the warehousing activities, and ensuring availability of products to distributed according to set plans
• Develop and maintain relations with the government agencies such as customs and port authorities to ensure prompt service and clearances
• Prepared daily activities entailing HSE, Quality Assurance and Inventory Control
• Ensured the process & procedure were as per the US Department of Defense (DOD) Standards
• Resolved people management issues such as leave approvals, leave schedule and training need identification to the line staff
• Successfully handled first military air shipment received in DDKS (Defense Distribution Depot Kuwait, Southwest) by maintaining DOD Standards
• Managed over 45000+ vehicle spare parts SKU’s, received & shipped by average of 99.97% inventory accuracy
• Played a significant role in monitoring Operations Team & bench marked 35% increase in MRO’s within the very first years after opening of the facility
• Coordinate with the shipping lines to receive booking confirmation and communicate the same with suppliers.
• Direct the preparation of MIS reports for management review in order to facilitate decision making. .
• Encouraged, enhanced employee productivity, scheduling work activities for Shift workers, monitored work plans and staff
• Astutely administered critical military items within 24 hours & met DOD’s stringent time line
• Notably initiated companywide “Warehouse Safety Campaign” in DLA (Defence Logistics Agency) warehouses which resulted in generating awareness and brought down accidents
• Assisted in the launch of Agility “Micro Transport Tracking System”
• Managed multiple sites of warehouses and FMCG products with 24 hour’s operations
• Reported to Project Manager and managed warehousing operation with 102 personnel
• Ensured maximum customer satisfaction by closely interacting with clients & understood their requirements as well as customized product & services accordingly
• Oversee and ensure operation comply with applicable environmental, health, safety, and other regulatory rules and regulations
• Design the operating procedures to ensure best stock rotation and FIFO considering the agreed upon distribution strategy
• Assured optimum resource utilization for maximum service quality
• Handled all anomalies related to any issues such as product non-conformity, customer complaints, inventory accuracy and accidents & incidents
• Successfully running the warehouses and distribution (Food Items), fleet of 80 + vehicle
• Identified the root cause, suggested and implemented corrective & preventive action including disciplinary action
• Monitored the operations from scattered warehouses with 100% order fulfillment rate
• Ensuring customer satisfaction vide cost effective resource planning, asset management, team intregration, motivation, staff development while adhering to Jebel Ali Free zone regulations and guidelines.
• Participated in the new business process, to ensure the operational requirement to service new contracts is properly evaluated and the capability is in place to handle all new operational activities.
• Managing import & re-export operations involving preparation of necessary documents and liaison with various regulatory authorities
• Develop and maintain relations with the government agencies such as customs and port authorities to ensure prompt service and clearances.
• Successfully reduced hiring cost to 37% in 1999 for Vehicles & Heavy Equipments & consistently maintaining above 35% reduction in hiring cost till 2003
• Enhanced overall profitability through reduction in repair & maintenance cost by 11% in 2000, 9% in 2001 & 8% in 2002 with increase in fleet
• Played pivotal role in managing Group’s Logistics Operations in UAE assisting Logistics Manager - Logistics to achieve cost per MT with various analysis
• Maintained 99.8% Stock accuracy with all 3rd Party Customers.
• Enhanced overall profitability through reduction in repair & maintenance cost by 11% in 1999, 9% in 2000 & 8% in 2001 with increase in fleet
• Increased transportation trips done by Group’s fleet to 14% in the Year 2002 by initiating trip allowance for Drivers with reduction in overtime cost.
• Saved 6% in import consignment storage & dexterously handled cost in port for the Year 1999 & 2000 with frequent correspondence & personal meetings with JAFZ authorities
.