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Mansoor Abid, Operational Talent

Mansoor Abid

Operational Talent·Marriott International

United Arab Emirates

Bachelor's degree, Tourism and Hospitality

Work experience

Total years of experience: 12 years, 3 months

Operational Talent

November 2017 - Present

Marriott International

Dubai, United Arab Emirates

November 2017 - Present

Under the operations manager, this unique opportunity with Aloft and
Element hotels allows me to work and develop skills in all major operational
departments from the very first day onward including F&B and front office.
I have polished my guest experience skills to the next level with the help of
Marriott's world class trainings.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

F&B Trainee

May 2017 - October 2017

Sofitel Hotels and Resorts

Abu Dhabi, United Arab Emirates

May 2017 - October 2017

The opportunity at a leading five star brand allowed me to work in multiple
F&B outlets including signature fine dining restaurant “Corniche” ​along with
Jazz and Fizz Bar, Banqueting, Le Cafe French Bakery ​and Room Service​.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Team Leader/ Waiter

September 2015 - March 2017

PHO

Birmingham, United Kingdom

September 2015 - March 2017

Customer Service Assistant

A customer facing role in a fast paced and challenging environment which helped me develop high communication, customer relations and problem solving skills
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Customer Service Assistant

September 2014 - September 2015

Big Johns

Birmingham, United Kingdom

September 2014 - September 2015

Big John's, Birmingham (Sep 2014 - Aug 2015)
Customer Service Assistant/ Team leader
Job included leading 2 teams of 2-4 people each to smoothly run and manage drive thru and delivery sections of the restaurant.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Customer Service Assistant

February 2014 - August 2014

Perfect Pizza Company

London, United Kingdom

February 2014 - August 2014

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

University of Sunderland in London

December 2016

December 2016

Bachelor's degree, Tourism and Hospitality

United Kingdom

GPA (percentage): 70%

GPA (percentage): 70%

University of Sunderland in London (Jan 2014 - Nov 2016) BSc Hons International Tourism and Hospitality Management (First Class with Honours) An intensive business oriented course focusing highly on independent research, strategic planning and analytical thinking. Conducted several research projects by leading and contributing in groups. Core modules included: Marketing and business for hospitality and tourism, consultancy for hospitality and tourism, MICE, destination branding, strategic planning and e tourism Dissertation title: ‘Exploring the scope, potential and future implications of Airbnb in Lake District national park’
View attachment

Skills

Teamwork
Expert
Teamwork
Expert
Upselling
Expert
Upselling
Expert
Customer Service
Expert
Customer Service
Expert
Food & Beverage
Expert
Food & Beverage
Expert
Fine Dining
Expert
Fine Dining
Expert
SPSS
Intermediate
SPSS
Intermediate
MS Word
Expert
MS Word
Expert
Teamwork
Expert
Teamwork
Expert
Upselling
Expert
Upselling
Expert
Customer Service
Expert
Customer Service
Expert
Food & Beverage
Expert
Food & Beverage
Expert
Fine Dining
Expert
Fine Dining
Expert

Languages

English
Expert
Urdu
Native Speaker
Hindi
Expert
Pushto
Intermediate
Punjabi
Intermediate

Training and Certifications

Certifications
Food Hygiene
Jan 2018

Hobbies

  • Horse riding
  • Drawing
  • Basketball
    first 5 player in College Basketball team