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Brian Jomar Aniceto, restaurant shift manager

Brian Jomar Aniceto

restaurant shift manager·Franchise Management Inc. Pizza Hut

United Arab Emirates

Bachelor's degree, Hospitality Management

Work experience

Total years of experience: 17 years, 1 months

restaurant shift manager

June 2019 - Present

Franchise Management Inc. Pizza Hut

New Brunswick, Canada

June 2019 - Present

Controlling and managing the flow of service
- Assist the outlet manager in operation time
- Making duty rosters
- To ensure the standards of service are delivered properly
- Delegating the staff to their task
- Motivating attendants to their personal developments
- Overseeing the inventories and expiry food and drinks
- Giving daily briefings
- Giving daily trainings to the staff
- Ensure the cleanliness and proper hygiene aspects
- Monitor the performance of the staff
- Monitoring sales everyday
- Supervision duties including coaching, correcting, evaluating and decision making
- Maintain policies and procedures of food and safety
- Ensure equipment’s is used correctly and in good conditions
- Represents the needs of the team
- Anticipate the guest needs and provide first class service to exceed their expectations
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

captain waiter

February 2018 - June 2019

Dandana Gourmet

Abu Dhabi, United Arab Emirates

February 2018 - June 2019

Captain Waiter at Dandana Gourmet
United Arab Emirates - Abu Dhabi
February 2017 to January 2018
- Controlling and managing the flow of service
- Assist the outlet manager in operation time
- Making duty rosters
- To ensure the standards of service are delivered properly
- Delegating the staff to their task
- Motivating attendants to their personal developments
- Overseeing the inventories and expiry food and drinks
- Giving daily briefings
- Giving daily trainings to the staff
- Ensure the cleanliness and proper hygiene aspects
- Monitor the performance of the staff
- Monitoring sales everyday
- Supervision duties including coaching, correcting, evaluating and decision making
- Maintain policies and procedures of food and safety
- Ensure equipment’s is used correctly and in good conditions
- Represents the needs of the team
- Anticipate the guest needs and provide first class service to exceed their expectations
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Restaurant Supervisor

February 2017 - January 2018

Mangiamo Restaurant

Abu Dhabi, United Arab Emirates

February 2017 - January 2018

- Controlling and managing the flow of service
- Assist the outlet manager in operation time
- Making duty rosters
- To ensure the standards of service are delivered properly
- Delegating the staff to their task
- Motivating attendants to their personal developments
- Overseeing the inventories and expiry food and drinks
- Giving daily briefings
- Giving daily trainings to the staff
- Ensure the cleanliness and proper hygiene aspects
- Monitor the performance of the staff
- Monitoring sales everyday
- Supervision duties including coaching, correcting, evaluating and decision making
- Maintain policies and procedures of food and safety
- Ensure equipment’s is used correctly and in good conditions
- Represents the needs of the team
- Anticipate the guest needs and provide first class service to exceed their expectations
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Food and Beverage Supervisor

February 2015 - October 2016

Jannah Hotels and Resorts

Abu Dhabi, United Arab Emirates

February 2015 - October 2016

- Responsible for the direction and training of the outlet staff
- Work cooperation with the Kitchen, Cashiers, Cost Control and Personnel offices
- Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
- Responsible for all service preparations before, during & after the service.
Controlling and managing the flow of service
- Monitoring monthly sales
- Assisting or supervise the FnB attendants concern
-Motivating attendants to their personal developments
- overseeing the inventories and expiry food and drinks
-Giving trainings for the staff in basic knowledge in the bar (cocktails, spirits, wines, mocktails and other beverages)
-Preparing duty rosters
-Handling and resolving of guest complaints
-Ensure the cleanliness and proper hygiene aspects
-Monitor the performance of the attendants
-Supervision duties including coaching, correcting, evaluating interviewing and scheduling
-Maintain policies and procedures of food and safety ( HACCP )
- Decision making
Company industry:
Hospitality & Accomodation
Job role:
Other

Waiter

March 2011 - March 2014

Qasr Al Sarab by Anantara

Abu Dhabi, United Arab Emirates

March 2011 - March 2014

Maintains clean and well-groomed personality
-Drying the utensils, plates and glasses
-Welcoming the guest/s
-Closing the cashier
-Counting petty cash floats
-Maintaining the standards of the service
-Making signature drinks, cocktails and mocktails
-Counting inventories
-Suggestive selling
-Serving bread, butter and towels
-Explaining the concept of the menu and restaurant
-Presenting the menus
-Taking orders and suggestive selling
-Place orders to the kitchen
-Serving meals to the guest/s
-Observes guest to fulfill additional requests when meal has been
completed
- Presenting bills and accepting payment
-Saying thank you or see us again and guiding the guest/s to the
door
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Waiter

August 2010 - January 2011

Comidas de dulcinea

Philippines

August 2010 - January 2011

- Perform all necessary tasks to service food & beverage according to the standard of performance manual of the restaurant
- Professional, discreet & personalized way
- Practice good customer relations and attend to customer complaints / queries satisfactorily
- Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Waiter

May 2010 - July 2010

The LJC GROUP

May 2010 - July 2010

Waiter Lorenzo's Way, The LJC GROUP
May 2010 -July 2010
Greenbelt 5, Makati City
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Waiter

September 2009 - February 2010

Ali Mall, Cubao, Quezon City

September 2009 - February 2010

Waiter Comidas de Dulcinea
Ali Mall, Cubao, Quezon City
September 4, 2009 - February 4, 2010
Duties and Responsibilities: -Maintaining the cleanliness of the dining area
-Prepares tables, counters and trays for the meals
-Maintains clean and well-groomed personality
-Drying the utensils, plates and glasses
-Clears table of soiled dishes
-Welcoming the guest/s
-Asking for the table numbers
-Escort the guest/s to the table
-Presenting the menus
-Taking orders and suggestive selling
-Place orders to the kitchen
-Serving meals to the guest/s
-Observes guest to fulfill additional requests when meal has been
completed
-Asking food satisfaction
- Presenting bills and accepting payment
-Saying thank you or see us again and guiding the guest/s to the
door
Job role:
Customer Service and Call Center

Trainee

April 2009 - May 2009

City Garden Hotel

Philippines

April 2009 - May 2009

On the job training City Garden Hotel
Malate, Manila
April - May 2009
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Service Crew

January 2004 - November 2004

Kentucky Fried Chicken

France

January 2004 - November 2004

Walter Mart Dasmariñas Cavite Brach
January 2004 - November 19, 2004
Service Crew Kentucky Fried Chicken
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Service Crew

July 2003 - January 2004

Robinsons Dasmariñas Cavite Branch

July 2003 - January 2004

Robinsons Dasmariñas Cavite Branch
July 19, 2003 - January 19, 2004
Service Crew Kenny Rogers Roasters
Job role:
Customer Service and Call Center

Education

Philippine Cambridge School

March 2009

March 2009

Bachelor's degree, Hospitality Management

Philippines

Dasmariñas National High School

January 2000

January 2000

Diploma, high school diploma

Philippines

Skills

Decision Making
Expert
Decision Making
Expert
Teamwork
Expert
Teamwork
Expert
Pre opening
Expert
Pre opening
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Supervising
Expert
Supervising
Expert
CASH
Expert
CASH
Expert
CASHIER
Expert
CASHIER
Expert
CLOSING
Expert
CLOSING
Expert
FIRE SAFETY
Intermediate
FIRE SAFETY
Intermediate
FOOD SAFETY
Expert
FOOD SAFETY
Expert
MACHINE SAFETY
Intermediate
MACHINE SAFETY
Intermediate
SAFETY TRAINING
Intermediate
SAFETY TRAINING
Intermediate
SATISFACTION
Intermediate
SATISFACTION
Intermediate
TRAINING
Expert
TRAINING
Expert
Decision Making
Expert
Decision Making
Expert
Teamwork
Expert
Teamwork
Expert
Pre opening
Expert
Pre opening
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Supervising
Expert
Supervising
Expert

Languages

English

Expert

Training and Certifications

Certifications
Essential Food Safety Training
Mar 2013 - Mar 2018
Certificate of Appreciation for Excellent Performance and Exceptional Service
Jan 2013
Training
Fire and Safety Prevention
Qasr Al Sarab by Anantara
Mar 2013
ISO 22000-2005 Food Safety Management System Lead Auditor
Food Safety Management System Lead Auditor
Jul 2016
Basic wine training
Qasr Al Sarab by Anantara
Oct 2012

Hobbies and interests

Playing drums, B Basketball, Dancing, playing drums, learning other culture and beliefs,