Manuel Agustin

July 2007 - Present
SPECIALITY OUTLET MANAGER & F&B Trainer

Benihana Japanese Restaurant - Al Bustan Rotana Hotel, Dubai UAE

Management of staff within the restaurant and also staff training to ensure their knowledge in technical dining service and also to ensure customer satisfaction at every point. In charge of compliance with hygiene and sanitary matters. Apart from daily management of the restaurant, planned promotional events for revenue increase and expense management for cost efficiency. Conducting training within Food & Beverage was part of my Job within the Company.

November 2006 - March 2007
RESTAURANT CONSULTANT & TRAINER

Ilustrado Restaurant, PNI & Amenrie Training Center, Manila Philippines

Concentrated on staff management and training for the newly established Ilustrado Restaurant. Conducted several training sessions and assisted in the hiring process of staff. Also provided assistance and recommendations on market and business analysis.
Training of student in hotel and restaurant industry

June 1993 - October 2006
MANAGER, BUTLER & TRAINER

Makati Shangri-La Hotel, Manila Philippines
Manager - Lobby Lounge & Bar
Butler - Assigned as exclusive butler for special guests of the hotel
Assistant Manager - All day Dining & Fine Dining Restaurant
Captain Waiter/Waiter - Fine Dining
Trainer: Shangri-La Care I-IV
I. Shangri-La Hospitality from Caring People
II. Delighting Customers
III. Recovery to Gain Loyalty
IV. Taking Ownership