Regional Service Manager
Bmw
مجموع سنوات الخبرة :24 years, 7 أشهر
Service Manager
o Receive customer vehicles for service and repair jobs and raise repair orders on Dealer Management Systems (DMS).
o Technically competent to understand the customer needs and requirements to accordingly raise Service Orders
o Able to provide detailed explanations on jobs to be carried out on vehicle
o Provide a detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
o Ability to advise customers on the required vital jobs
o Should have a flair for Selling Value added Services, Service Contracts
and accessories
o Able to make every effort to resolve customer complaints and ensure the customer has positive ownership experience.
o Regularly follow up with the Workshop controller and technicians on his vehicles and update Customers regularly on the job progress to ensure delivery of the vehicle at the promised time
o Raise warranty approvals
o Raise special orders for parts not available and follow up and keep customers informed
o Prepare Invoices on DMS and arrange for Active delivery of vehicles
o Follow up payments of credit customers and ensure collection within stipulated time.
o Regularly monitor orders and ensure timely billing.
Conduct post service follow up to ensure customer satisfaction.
Processing the job cards according to BMW Guidelines with FRUS calculations.(warranty and Cash)
• Invoicing all the Warranty job cards.
• Preparing the warranty claims according to BMW guidelines.
• Sending the goodwill’s and maintaining the complete record on goodwill’s.
• Advising the team of 10 members on warranty claims and rules and procedures(Service Advisors and Team Leaders)
• Maintaining the Timely delivery of the vehicle as per Advisor promised date to the customer.
• Doing the Technical Campaigns according to the Vehicle requirements.
• Processing the job cards according to BMW Guidelines with FRUS calculations.(warranty and Cash)
• Invoicing all the Warranty job cards.
• Preparing the warranty claims according to BMW guidelines.
• Sending the goodwill’s and maintaining the complete record on goodwill’s.
• Advising the team of 10 members on warranty claims and rules and procedures(Service Advisors and Team Leaders)
• Maintaining the Timely delivery of the vehicle as per Advisor promised date to the customer.
• Doing the Technical Campaigns according to the Vehicle requirements.
Service Advisor
o Receive customer vehicles for service and repair jobs and raise repair orders on Dealer Management Systems (DMS).
o Technically competent to understand the customer needs and requirements to accordingly raise Service Orders
o Able to provide detailed explanations on jobs to be carried out on vehicle
o Provide a detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
o Ability to advise customers on the required vital jobs
o Should have a flair for Selling Value added Services, Service Contracts
and accessories
o Able to make every effort to resolve customer complaints and ensure the customer has positive ownership experience.
o Regularly follow up with the Workshop controller and technicians on his vehicles and update Customers regularly on the job progress to ensure delivery of the vehicle at the promised time
o Raise warranty approvals
o Raise special orders for parts not available and follow up and keep customers informed
o Prepare Invoices on DMS and arrange for Active delivery of vehicles
o Follow up payments of credit customers and ensure collection within stipulated time.
o Regularly monitor orders and ensure timely billing.
Conduct post service follow up to ensure customer satisfaction.
Mechanic- Carried out Mechanical & Electrical Repairs
Completed Automobile Engineering from DR TMA Pai Polytechnic, MIT MANIPAL, (Three Years Course) (Affiliated to the Department of Technical Education- Karnataka)