Customer Service Representative- Teller
Metropolitan Bank and Trust Company
Total years of experience :5 years, 8 Months
CSR-TELLER
- April 1, 2011- April 30, 2016
Roxas Ave. Roxas City, Philippines
Roles and Responsibilities:
• Quickly established credibility with clients and creating a friendly rapport with the customers.
• To provide good customer service. Respond to customer account inquiries, guide, promote and advise the bank’s products and services such as Credit Cards, Loans and Investments. Assumed a leadership role in the absence of the supervisor and maintained that the bank floor operated normally.
• To accurately and efficiently process standard and record routine transactions for bank customers including servicing client accounts, cashing checks, accepting deposits and withdrawals, process fund transfers, remittances, foreign check collections, process sale and purchase foreign exchange
• Adhered to strict bank media, operations and guidelines.
• Process 275 and up transactions daily with extreme attention to detail.
• Organized daily transactions summary and reports so that they could properly filed in a timely manner.
• Assisted with the training of new teller/s ensuring that they receive a comprehensive education on proper banking policies.
CLEARING/ CSR-TELLER - per CSR weekly job rotation
- January 2, 2013- April 30, 2016
Roxas Ave. Roxas City, Philippines
Roles and Responsibilities:
• To keep track of all in-house and local checks deposits.
• Making sure that checks details are precise and well-funded.
• To verify inward checks with accuracy by observing maximum efficiency within the standards of internal procedures.
• Assumed a leadership role in the absence of the supervisor and maintained that the bank floor operated normally.
• Balancing checks and ensuring the proper and timely processing, sorting and accounting of outward checks.
• Organized daily transactions summary and reports so that they could properly filed in a timely manner.
• Assisted with the training of the new position ensuring that they receive a comprehensive education on proper banking policies.
PICK UP TELLER/ CSR-TELLER - per CSR monthky job rotation.
- August 5, 2013- April 30, 2016
Roxas Ave. Roxas City, Philippines
Roles and Responsibilities:
• To keep track of the clients assigned for pick up transactions.
• To be the leader for the armored car team daily itinerary.
• Assigned to keep pick up cash exclusive in armored cash vaults and accountable for the vault combination pin number.
• Record and file cash daily pick up transactions.
• To be responsible for processing of cash transfers in/ out of branch.
• Balancing cash after pick up and correcting discrepancies.
CUSTOMER SERVICE ASSOCIATE
- August 23, 2010 to February 5, 2011
Level III SM City, Mandurriao St, Iloilo City, Philippines
Roles and Responsibilities:
• Quickly established credibility with clients and creating a friendly rapport with the customers.
• To resolve and answer costumer’s inquiries and complaints.
• Patient in customer’s moods and reactions.
• Research required information using available resources.
• Provide clients the products that would fit their wants and need.
• Process orders, forms and applications.
• Identify and escalate priority issues.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Being able to know, understand and adopt their culture.
• Complete call logs and report.