Marah Shadid

• Source and evaluate suppliers, obtain quotations, and ensure the timely acquisition of materials, equipment, and services for
ongoing projects and operations.
• Streamlined purchase workflows and coordination processes, improving overall procurement efficiency by 25% and reducing
approval delays across departments.
• Negotiated favorable supplier terms and implemented cost-control measures, achieving an estimated 10-15% reduction in
purchasing costs across multiple categories.
• Prepare and process purchase orders (LPOs), maintain vendor databases, and track deliveries to ensure 100% compliance with
project timelines and quality standards.
• Coordinate closely with finance, operations, and project management teams to maintain cost efficiency and seamless workflow
across departments.
• Support group wide procurement initiatives, contributing to smoother operations and improved communication between entities
within the group.

• Co-led the purchasing team for the Cookery Corner, managing the sourcing and procurement of ingredients for live cooking
sessions.
• Strategically sourced and procured high-quality ingredients for live cooking sessions, ensuring alignment with budgetary
constraints.
• Conducted market research and supplier evaluations to balance cost-effectiveness with exceptional quality.
• Assisted in various event-related tasks, including providing guest support, answering inquiries, and distributing session recipes to
attendees.
• Played a key role in ensuring smooth operations during sessions, contributing to a memorable experience for fair attendees.
• Developed strong organizational, communication, and problem-solving skills while working in a dynamic, high-paced
environment.

Managed the end-to-end book publication process, ensuring strict adherence to publishing guidelines for timely and compliant
publications.
• Provided constructive feedback and support to authors, enhancing manuscript quality and fostering positive relationships.
• Efficiently managed contracts and correspondence, ensuring smooth communication and compliance throughout the publishing
journey.

• Maintained high customer satisfaction through exceptional service, leading to positive feedback and loyalty.
• Efficiently handled booking issues, refunds, and amendments, reducing complaints and improving efficiency.
• Proactively addressed customer needs, improving experiences and increasing bookings.
• Resolved complaints and issues, ensuring high satisfaction and trust.
• Provided detailed information on rental policies, options, and services, aiding decision-making.
• Handled reservation inquiries via phone, email, and live chat, demonstrating excellent communication and problem-solving
skills.

• Proven ability to efficiently manage a high volume of visitors, calls, and inquiries while maintaining a welcoming and
professional atmosphere.
• Skilled in providing exceptional customer service to students, parents, and staff members, ensuring their needs are met promptly
and effectively.
• Proficient in administrative tasks such as scheduling appointments, managing correspondence, and maintaining accurate records.
• Strong organizational and multitasking abilities, coupled with excellent communication skills.
• A reliable and dedicated professional committed to delivering a positive front office experience for all stakeholders.