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Maram Ali, Human Resources Assistant

Maram Ali

Human Resources Assistant·syriatel telecom company

United Arab Emirates

Master's degree, Administration And Business Administration

Work experience

Total years of experience: 9 years, 4 months

Human Resources Assistant

March 2018 - May 2021

syriatel telecom company

Damascus, Syria

March 2018 - May 2021

As recruitment :
Conducting interviews and filtering candidates for open positions
• Provide analytical and documented recruited reports
• Creating job posting on social media with follow up
• Identifying future hiring needs and developing job discerptions

As Payroll :
• Payment evaluation of the job description for the related companies
• Set up salary’s estimations according the company instructions
• Scheduling and creation the yearly payment plans
• Handling the tax and national insurance deduction
• Updating the monthly and yearly payroll reports
• Calculation over time, bounces and incentives

Company industry:
Telecommunications
Job role:
Human Resources and Recruitment

Customer Service Representative

February 2016 - March 2018

syriatel telecom company

Damascus, Syria

February 2016 - March 2018

Coordinate the staff’s attendance, shifts and tasks
• Solving problems and report them for creation reference solutions
• Keep records of customer interactions, process customer accounts
• Monitoring the team’s performance.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Public Relations Coordinator

May 2013 - January 2016

baladna industry of food

Damascus, Syria

May 2013 - January 2016

Negotiation with suppliers and evaluate the submitted offers
• Coordinate the meetings and making the deal contracts
• Planning PR strategies, standards and gools
• Managing the company communication with the factories

Company industry:
Food & Beverage Production
Job role:
Administration

Telemarketer

February 2012 - May 2013

golden group company

Damascus, Syria

February 2012 - May 2013

Preparing the offers and the clints lists
• Handling the negotiation calls and deals
• Follow up the deals, complains and reports
• After sales and maintenance operations

Company industry:
Sales Outsourcing
Job role:
Marketing and PR

Education

University Of Tartous

December 2019

December 2019

Master's degree, Administration And Business Administration

Syria

GPA (percentage): 83%

GPA (percentage): 83%

Human Resources Management Certificate. Quality and Risk Management Certificate. TOT Certificate. ICDL Certificate of Microsoft Office Applications. Certificate of success in the English language for PHD.

University Of Tartous

March 2016

March 2016

Bachelor's degree, Administration And Business Administration

Syria

GPA (percentage): 83%

GPA (percentage): 83%

I received Al-Basel Award for getting first place in my university

Skills

NLP
Expert
NLP
Expert
Time Management
Expert
Time Management
Expert
stress management
Expert
stress management
Expert
HCM
Expert
HCM
Expert
supply chain
Intermediate
supply chain
Intermediate
problem solving
Expert
problem solving
Expert
operation
Intermediate
operation
Intermediate
office administration
Expert
office administration
Expert

Languages

Arabic

Native Speaker

English

Expert

Memberships

Space association

Lecturer for younger students and organizer of social activities

January 2018

Training and Certifications

Certifications
• ICDL – Certificate of Microsoft Office Applications
Apr 2017 - Apr 2021
TOT –Certificate of course completion Training of Trainers training
Feb 2018
Human Resources Management
Nov 2018
Certificate of success in the English language for PHD
Apr 2019

Hobbies and interests

teaching

Work as a part time teacher in my university for 2 years