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maram naif, Key account manager

maram naif

Key account manager·Alod logistics

Saudi Arabia

Bachelor's degree, Information Systems

Work experience

Total years of experience: 3 years, 0 months

Key account manager

July 2023 - January 2025

Alod logistics

Riyadh, Saudi Arabia

July 2023 - January 2025

Acting as the main point of contact, ensuring smooth communication between the client and internal
departments, Understanding and anticipating client requirements to align company products and services
with their goals, Reporting on account health, KPIs, and progress to both internal stakeholders and clients.
Company industry:
Administration Support Services
Job role:
Logistics and Transportation

Customer service associate

March 2023 - June 2023

Amazon.

Riyadh, Saudi Arabia

March 2023 - June 2023

Listening to customers concerns and handling complaints and returns, Working with a sales team to create beter
methods to address customer complaints, Assisting customers with emergency problems or unexpected situations.
Company industry:
Internet & E-commerce
Job role:
Sales

customer service

January 2017 - January 2018

Landmark group.

Riyadh, Saudi Arabia

January 2017 - January 2018

Collecting and analyzing customer feedback, responding to customer reviews, Handling customer complaints,
resolving issues and troubleshooting technical problems.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Prince Sattam Bin Abdulaziz University

January 2017

January 2017

Bachelor's degree, Information Systems

Saudi Arabia

GPA (point): 3.5 out of 5

GPA (point): 3.5 out of 5

Studied core Information Systems subjects including systems analysis and design, database management, and business processes. Completed academic projects focused on data analysis, requirements gathering, and process improvement. Developed strong analytical thinking, problem-solving, and teamwork skills through group projects and presentations.

Skills

• Microsoft Office

Expert

CRM software

Intermediate

COMMUNICATIONS

Intermediate

BUSINESS ANALYSIS

Intermediate

CUSTOMER SERVICE

Intermediate

KEY PERFORMANCE INDICATORS KPIS

Intermediate

Microsoft Excel

Expert

Dashboard creation

Intermediate

PowerBI

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
nano dgree business analysis
Udacity
Sep 2021 - Dec 2021
Misk Future Path
Business Analysis Nano Degree

Hobbies and interests

Volunteering activities