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Marc Saliby, Virtual Office Manager

Marc Saliby

Virtual Office Manager·servcorp

Lebanon

Bachelor's degree, Business Management

Work experience

Total years of experience: 22 years, 10 months

Virtual Office Manager

March 2010 - Present

servcorp

Jeddah, Saudi Arabia

March 2010 - Present

1-Represent and lead the Virtual Office Business in Jeddah
2-Helped, trained and supported other branches and areas in Saudi Arabia
3-Applied an advanced pricing strategy for offices and services.
4-Conducted interviews and recruited team members.
5-Discussed profit and loss statements with each seller and analyzed the operating revenue and total expenses.
6-Discussed quarterly marketing plan with each team member and provided them with ideas on how to increase enquiries.
7-Analyzed competition reports
8-Reported directly to the Senior Manager
9-Came up with new ideas relevant to the business and market.
10-Helping in the marketing role
11-My role as Virtual Office Manager is to encompass all aspects of management. It is like running your own small business within the security and systems of a multinational company
12-Held weekly meetings with team to discuss how to increase services revenue and enhance their relationships with our clients.
13-Handled the Profit and Loss statement, sales conversion rates, client termination churn.
14-Worked with the senior manager to insure that Loss on sale of product is not exceeding the budgeted amount per month

Company industry:
Real Estate
Job role:
Management

Virtual Office Manager

January 2010 - Present

Servcorp

Jeddah, Saudi Arabia

January 2010 - Present

Company industry:
Real Estate
Job role:
Management

Virtual Office Manager

January 2010 - Present

Servcorp

Jeddah, Saudi Arabia

January 2010 - Present

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Teller

June 2011 - February 2012

Credit Bank

Beirut, Lebanon

June 2011 - February 2012

1. Responsible for receiving and distributing money, receiving loan payments, exchanging foreign currency and others
2. Looked after accounts payable and receivable
3. Responsible for maintaining good rapport with the customers
4. Handled daily money transactions in the bank
5. Responsible for receiving loan payments
6. Responsible for maintaining a good relationship with the customers

Company industry:
Banking
Job role:
Banking

Store Manager

June 2007 - February 2012

St Nicolas Supermarket

Beirut, Lebanon

June 2007 - February 2012

1. Managing stocks to ensure the most effective check outs.
2. Controling and supervising order quantities, sales inventory results, and sales preparations.
3. Following all the new deliveries with the suppliers
4. Ensuring the achievement of the monthly retail targets by creating the needed promotions and giving the motivation to the sales advisors.
5. Participating in the negotiating procedure with suppliers
6. Understand the reality of making a profit.
7. Discussing all the figures and targets and the common ideas related to new promotions and opportunities depending on the local market situation and needs.
8. Master the billing system in our customized software
9. Conducting and controlling inventories
10. Supervising the cashiers and controlling the opening and closing procedure
11. Motivate and lead a team
12. Ensuring the best customer service to achieve the customer satisfaction
13. Ensuring the great synergy between all the employees.
14. Recruit and hire new employees.
15. Supervising the employees daily duties in addition to the sales report
16. Solving all misunderstandings between employees.

Company industry:
FMCG
Job role:
Management

Cashier and Grocery

July 2005 - June 2007

St Nicolas Supermarket

Beirut, Lebanon

July 2005 - June 2007

1. Replacing the store manager in his absence
2. Cash opening and closing
3. Service and take care of my clients.
4. Follow up and receive orders
5. Helping in Inventories

Company industry:
FMCG
Job role:
Customer Service and Call Center

Waiter

May 2004 - June 2005

Café Blanc Restaurant

Beirut, Lebanon

May 2004 - June 2005

1. Engaging with customers in a professional, friendly, yet efficient manner
2. Takes food and beverage orders from patrons, answers questions regarding prices, substitutions, quality or quantity of menu items, and availability of menu items.
3. Having a good understanding of specialty foods so as to explain complicated menus
4. Delivers food and beverages to tables; waits on tables to insure that patrons are supplied with beverage refills or clean utensils when desired.
5. Having the ability to set and clear tables in an efficient manner Assists in setting up and taking down tables and chairs; places clean utensils and napkins on tables.
6. Assists in setting up for banquets or special functions.
7. Performs related work as required

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Warehouse Logistic officer

August 2003 - April 2004

Eat Drink Live

Beirut, Lebanon

August 2003 - April 2004

1. Performing loading and unloading trucks.
2. Transporting shipment to particular areas by the forklift or other tools.
3. Receiving, unpacked, and checked arriving shipments with demand Stock storage services.
4. Helping in research of departing shipments.
5. Maintaing simple records. Kept storage area dirt free and neat.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Logistics and Transportation

Education

Art, Science and Technology University in Lebanon (AUL)

August 2010

August 2010

Bachelor's degree, Business Management

Lebanon

Sagesse Technique

June 2007

June 2007

Diploma, TS 3 in Hotel Management

Lebanon

Skills

Grocery
Expert
Grocery
Expert
Promotions
Expert
Promotions
Expert
Synergy
Expert
Synergy
Expert
Money
Expert
Money
Expert
Hotel Management
Expert
Hotel Management
Expert
Omega System
Expert
Omega System
Expert
Microsoft Office
Expert
Microsoft Office
Expert
CRM
Expert
CRM
Expert
Ottis
Expert
Ottis
Expert
Grocery
Expert
Grocery
Expert
Promotions
Expert
Promotions
Expert
Synergy
Expert
Synergy
Expert
Money
Expert
Money
Expert
Hotel Management
Expert
Hotel Management
Expert

Languages

Arabic
Expert
English
Expert
French
Intermediate

Memberships

Scout National Orthodox

Group Leader

August 1999