Marc Alexander Daher, Director of IT | VP of Product

Marc Alexander Daher

Director of IT | VP of Product

SRED.io

Lieu
Canada - Montréal
Éducation
Baccalauréat, Software Engineering
Expérience
11 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :11 years, 6 Mois

Director of IT | VP of Product à SRED.io
  • Canada - Montréal
  • Je travaille ici depuis novembre 2021

• Spearhead the Technology and Delivery department overseeing cross-functional onshore and offshore teams of 10+ employees ranging from project/product managers to full-stack developers and NLP Experts
• Establish 3-year SaaS Product Strategy & Vision Roadmap based on a Product-led approach to growth and development, through data and insights gathering using research, surveys, and interviews
• Lead the definition of IT frameworks (IAM, CI/CD, Frontend, Backend, Network & Policies), end-to end delivery processes, and product backlogs using Jira
• Drive Machine learning, artificial Intelligence, and Software-as-a-Service (SaaS) product development by breaking down complex problems into actionable steps
• Manage projects by prioritizing, assigning, and validating tasks from Jira backlogs
• Manage and review project documentation such as releases & lessons learned
• Review company financials such as but not limited to CAPEX & OPEX to identify opportunities for minimizing costs and maximizing operational efficiency
• Grow client portfolio by 80% in less than 1 year by leading and closing deals
• Manage Partnerships to expand enterprise capabilities, negotiating favorable terms to minimize opportunity cost
• Establish the Go-to-Market Strategy for Products and Services offered

Tech Skills: Product Owner/Scrum Master, IAM, AWS, Python, SQL, Natural Language Processing, Atlassian Suite, Kanban, Slack, MS Office (PowerPoint, Excel, Outlook)

Manager, Automation & Business Incentives à Pricewaterhousecoopers
  • Canada - Montréal
  • mars 2018 à novembre 2021

• Act as go-to Automation Solution Architect for PwC globally
• Manage a large client portfolio as a trusted C-Suite advisor and consultant for large scale technology programs. software developments and integration projects
• Increase clients’ Operational Efficiency by 200-400 % through gathering and analyzing data and insights (research, interviews) and pitching process automation solutions to stakeholders in fields such as Technology, Banking and Manufacturing
• Ideate, define, design, prototype, test, document, and launch digital products and solutions using Design Thinking (Understand, Explore, Materialize)
• Identify and manage Stakeholders and their requirements through effective communication of reports regarding project milestones, KPIs, and deliverables
• Manage and tailor projects using PMI PMBOK Domain approach including Team management, Lifecycle management, Planning & Budgeting, Work performance
• Analyze projects/products using industry best practices such as Data-Driven Approach, SWOT analysis, impact/effort matrices and critical path method
• Manage cross-functional teams of 10+ onshore and offshore employees using Hybrid or Agile methodologies (Scrum, Kanban) to deliver projects end-to-end, on-time and on-budget and provide exceptional client service
• Establish Salesforce (CRM) implementation by translating business and security requirements (organization administration, roles, permissions, access levels, groups) into measurable functional requirements
• Manage tasks between internal teams and Salesforce expert consultants through prioritization and alignment with mission-critical requirements
• Manage end-to-end CRM migration project delivery, from analysis to implementation, data migration and decommissioning
• Perform yearly evaluations and provide continuous feedback to team members
• Foster and maintain relationships with governmental and private organizations by participating in events to grow business exposure and identify opportunities
• Lead sales opportunities to sign new clients and grow operational portfolio

Tech Skills: Product Owner/Scrum Master, Scrum/Kanban, AWS, Apps Script, Python, Alteryx, UiPath, Machine Learning and AI, Azure, Tableau, Java, PowerBI, VBA, MS Office (PowerPoint, Excel, Word, Outlook), Google Workspace Business Apps & Collaboration tools

Manager, Private Clients Services à Ernst & Young
  • Canada - Montréal
  • janvier 2013 à février 2018

• Act as IT SME and Key Point of Contact across client organizations, from C-Suite to product & project managers and developers
• Manage and deliver consulting projects for a large client portfolio in Banking, Technology, Telecom, and Retail based on PMI’s PMBOK Domain approach including Stakeholder management, Lifecycle management, Planning & Budgeting, and Team management
• Research, analyze, and filter market trends and relevant data and insights to prepare presentations and advise clients on their technology projects or\ programs
• Manage cross-functional teams of 5+ employees to deliver end-to-end digital technology projects on-time and on-budget using Hybrid or Agile methodologies (Waterfall, Scrum, Kanban)
• Leverage Design Thinking to reduce complexity of multi-dimensional problems into solutions presentable to key stakeholders for approval or to advise them on their technology projects or programs
• Establish Change Management strategy and lead IT workshops & trainings to high-profile companies such as Banks and IT multinationals to maximize their Operational Efficiency
• Foster and maintain relationships with governmental and private organizations by participating in events to grow business exposure and identify opportunities
• Lead sales opportunities after identification to close new clients and grow operational portfolio

Tech Skills: Product Owner/Scrum Master, MS Dynamics, Master Data Management, VBA, MS Office (Excel, Word, PowerPoint, Outlook

Éducation

Baccalauréat, Software Engineering
  • à École Polytechnique de Montréal
  • juin 2012

Tests de Bayt.com

IQ Test
IQ Test
Score 135%

Specialties & Skills

Data Analysis
Management Consulting
Project Management
Product Management
Product Management
Software Development
Change Management
Partnership Management
Technology Automation
Team Leadership
Digital Transformation
Project Management
Strategic Planning
Data Analytics
Machine Learning / Artificial Intelligence
Product / Software Development Lifecycle Management
Solution Architecture
Data Visualization
Business Incentives Management
Product Owner
Azure DevOps
Alteryx
PowerPoint
Azure Power Platform
Scrum Master
Microsoft Office

Profils Sociaux

Langues

Arabe
Expert
Anglais
Langue Maternelle
Français
Langue Maternelle
Italien
Débutant

Formation et Diplômes

Alteryx Core Designer (Certificat)
Date de la formation:
July 2021
Valide jusqu'à:
July 2023
Amazon Web Services Solutions Architect - Associate - ID: XPJHDGJLD2Q4QT91 (Certificat)
Date de la formation:
June 2021
Valide jusqu'à:
June 2024
Artificial Intelligence: Machine Learning Nanodegree (Certificat)
Date de la formation:
December 2020
Business Analytics (Certificat)
Date de la formation:
March 2020

Loisirs

  • Board Games
  • Tennis
  • Snowboarding
  • Reading
  • Playing Musical Instruments