Sales Executive cum Cashier
PARIS GROUP INTERNATIONAL, L.L.C
Total years of experience :11 years, 11 Months
Sales Associate cum Cashier
(Paris Group International LLC, Vision Tower Business Bay, Dubai- 11th of June 2014 to 30th of June 2016)
• Received payments by cash, check, credit card, vouchers or automatic debits from customer
• Issue receipts, refunds, credits or change due to customers.
• Count money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering in the showroom and ensures that their needs are well address.
• Advise the customers select the appropriate items that suit their individuality.
• Conduct product demonstration to customers such as washing care instructions and handling.
• Help the customer take the required suit measurements for tailor alterations.
• Answer customer inquiries and follow-up concerned either by telephone, fax machine or email.
• Support and participate the sales team to arrive with marketing strategy to generate sales.
• Resolve customer complaints based from acceptable consumer laws and acceptable company standards.
• Identify direct competitor promotional advertisement.
• Maintain the cleanliness and standard arrangement of display area before opening and closing the shop.
• Identify the slow moving and fast moving items which guides for preparing shop order.
• Develop and maintain relationship with current and potential customers through social medial platforms.
• Push the items to customers in order to close the sales either by cross or suggestive marketing techniques.
• Deal customers either by telephone, electronically or face to face presence.
• Handle and response customer complaints and inquiries promptly.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide customer information such as pricing, business timings and product delivery.
• Perform and set-up customer accounts and verification.
• Organize workflows to meet customer timeframes.
• Direct request to designated resource for any unresolved issues.
• Keep records of customer interactions and transactions.
• Record details of complaints, comments and inquiries.
• Manage and maintain customer databases and office administration.
• Communicate and coordinate with internal departments.
• Follow-up customers’ interactions raise issues and follow-up concerned.
• Provide feedback on the efficiency of the customer service process.
I love my major field in Financial Management since I able to integrate my learning into a practical living and able to transform ideas in something which contributes a big impact in our economy at large. As a Financial Management graduate, it taught me beyond theories of banking management, corporate finance, accounts, treasury management, investment, risk management, analyzing movement of stocks, trading stocks in the stock market, and diversifying investment into different market portfolios. The ideas and theories I've learned set with practical application push me to become a competitive candidate in my field.