Office Manager
TH Consulting
Total years of experience :31 years, 8 Months
• Carry out all administrative functions including office management, handling telephone calls, arranging video conferencing, diary management, management meetings, filing (digital and physical), office supplies, invoices and payments.
• Liaising with clients including correspondence on a day to day basis in UAE and overseas.
• Responsible for arranging visas, air travel, hotels and transfers.
• Manage Sales Force database management.
• Compile Internet based research.
• Responsible for Office lease & license renewals, settlement of utility bills, registration and maintenance of office vehicles etc.
Secretarial Functions/ HR
• Managing the administrative & secretarial support for the General Manager and his direct reports involving handling of top & confidential correspondence, document flow, attending visitors and directing various queries to relevant departments; managing recruitments for the dept., promotions, passport releases & leave applications
• Preparing itinerary, arranging for air tickets, accommodation, car, preparing folders during travel which includes visiting cards, sales literature, customer records, etc.
• Making necessary arrangements for organizing meetings and events like corporate lunches, dinners, trainings, conferences and award ceremonies
General Administration
• Handling all administrative activities like maintenance of office equipment, transport, housekeeping, suppliers, catering, cafeteria, landscaping, cleaning services, utility services, etc.
• Managing material procurement, purchase planning, ensuring continuous supply at optimum costs, strengthening vendor source and developing alternate source of suppliers
• Liaising with hotels for making bookings and rate negotiations; overseeing travel bookings and fulfillment of formalities for visas
Customer Relationship Management
• Managing customer complaints and escalate to the relevant departments as appropriate
• Maintaining a high level of customer service in dealing with both internal and external customers in line with corporate standards
Accomplishments
• Efficiently consolidated administrative and purchase functions resulting in saving substantial amounts thus contributing to the overall profits of the organization
• Successfully implemented procedures besides maintaining high standards of quality service and customer satisfaction resulting in rewards (i.e. trips to France & Japan)
• Assisted in presenting the monthly summary executive report, proposals and project reports
• Served as an active member of the Executive Committee of the Annual Skills Contest Awards, where the best and the brightest employees are screened & awarded; initiated a number of improvement points on both the screening and awarding aspects, year on year
• Significantly developed best practices for various service providers and strictly monitored their respective performance and ensured adherence to standards set
• Provided orientation to new employees, thereby enabling them to have a good start
• Earned an all-expense paid trip to Japan as the Team Leader of the Annual Assembly of International Customer Service Champions
• Ensured that customers are efficiently managed and ensured the highest level of customer satisfaction, liaised with inter-company personnel, airlines and coordinated with customers for reservations / delivery of tickets/visas to required destinations.
• Filing and record keeping in sequential order. Corresponding with agencies worldwide and ensuring that brochures / confidential tariffs are updated and adequately stocked for the up-market leisure clientele.
• Updating of all Airline Fares on a daily / ongoing basis.
• Prepared tailor-made itineraries and quotation for the clients.
• Maintained records of Senior Management and individual files for staff.
• Ensured the general upkeep of the office and maintenance of office equipment.
• Indenting for stationary as per requirements on a monthly basis.
• Handled calls, scheduled appointments and ensured correct distribution of mail.
• Maintained petty cash.