OFFICE ADMINISTRATOR/ CUSTOMER RELATIONS OFFICER
JAMES FINLAY MOMBASA LTD
Total years of experience :5 years, 7 Months
Duties and responsibilities: 1. Telephone Operations, Customer Service and Public Relations. 2. Secretarial duties and office management. 3. Processing of incoming and outgoing mail 4. Photocopying, scanning, filing and archiving 5. Preparing office orders and ensuring accurate and correct purchase of items 6. Ad hoc administrative other managerial duties 7. Keeping accurate records of discussions and correspondences with the clients. 8. Respond promptly to customer queries and inquiries. 9. Handle and resolve customer complaints. 10. Ensure high levels of customer satisfaction. 11. Ensure high accuracy levels on documentation. 12. Exhibit willingness to build long term business relationship with the client. 13. Daily and weekly reports on shipments done per client, pending stocks and shipment updates. 14. Tracking shipments from contractual stage to delivery of cargo to the client.
Bachelor of Business Administration (Human Resource Management) - 2nd Class Honors - Upper Division