Marharyta Rahaliova

• Ensure safety to our guests and our team.
• Provide a great service.
• Be responsible for cash during service.
• Maintain high onboard standards.
• Ensure compliance with company policies/procedures in accordance with requirements.

• Organize and process merchandise exchanges
• Listening to customer requirements and presenting appropriately to make a sale
• maintaining and developing relationships with existing customers in person and via telephone calls and emails
• Arrange, display and keep merchandise area tidy
• Recommend, seclect and help locate the right merchandise
• Take stock inventory & requistion new stock
• Handling customer complaints
• Maintain sales records
• Performing sales presenations

- Communicate effectively with passengers and crew
- Maintain a clean, comfortable and safe cabin environment
- Attend to medical requirements of passengers
- Complete customs, company and bar documentation as required
- Represent the airline to the highest standard through behaviour and image
- Perform emergency procedures as necessary
- Conduct equipment and security checks as required
- Complete cabin service to company standard in an efficient manner
- Ensure safety and comfort of passengers and cabin fellow

• Resolve customer complaints regarding food service
• Provide a link between kitchen and service areas
• Supervise and participate in kitchen and dining area cleaning activities
• Develop and update food and beverage knowledge
• Train workers in food preparation, and in service, sanitation, and safety procedures
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
• Provide food and beverage service
• Process financial transactions
• Communicate on the telephone