Dubai, U.A.E. Retails Sales Executive
IKEA
Total years of experience :5 years, 7 Months
• June 2008 - June 26, 2011 - IKEA - Dubai
Dubai, U.A.E. Retails Sales Executive
➢ Duties and responsibilities:
❖ Monitors stock availability daily before the store operates.
❖ Provides excellent customer service.
❖ Assists the customers for any query that they have.
❖ Ensures that the store is in good condition by following the four basics every morning.
❖ Coordinates with the staff in planning the store media, thus add vitality to the shop.
❖ Updates the ssc, discrepancy and other paper works.
➢ Jan 2006 to June 2007 - Diamond Lease (Al Habtoor), DIP Branch
Dubai, U.A.E Customer Service Officer
➢ Duties and responsibilities: ❖ Ensured the filling and sorting of the LPO and other relative documents
❖ Handled reservation and any amendments or cancellation as per client's request.
❖ Handled the reception & telephone.
❖ Called guests for reconfirming the departure transfers.
❖ Coordinated with the accounts department regarding LPO needed for invoicing.
❖ Handled & resolved customer complaints.
❖ Coordinated with Tour Operators / Agents and clients regarding reservation.
❖ Checked of the final reports and ensured that the entries are correct.
➢ Nov 2004 to Oct 2005 - AVIS Rent a Car, (Under a Standard Airline Emirates)
Dubai Int'l. Airport, Dubai, U.A.E. Customer Service Officer
➢ Duties and responsibilities: ❖ Handled the reception & telephone.
❖ Handled the tallying of passenger's names against the list provided by Emirates Central Reservation.
❖ Provided cars as required.
❖ Handled & resolved customer complaints.
❖ Coordinated with Emirates Duty Officers / Managers On Duty.
❖ Confirmed passengers' name for arrivals and departures in the system.
❖ Prepared the end of the shift report of total passengers catered.
DEGREE ➢ Jun. 1989 - Apr. 1990 - Bachelor of Science in Nursing Las Pinas College, Las Pinas City, Philippines TRAININGS / SEMINARS
❖ Store Management Programme (March 2003) Al Shaya Head Office - Dubai, U.A.E.