CUSTOMER SERVICE REPRESENTATIVE
AL ROSTAMANI INTERNATIONAL EXCHANGE
مجموع سنوات الخبرة :3 years, 1 أشهر
CUSTOMER SERVICE REPRESENTATIVE
AL ROSTAMANI INTERNATIONAL EXCHANGE
SHEIKH ZAYED ROAD BR. DUBAI, UAE
10 FEB 2011 to 13 FEB 2013
Duties and Responsibilities
• Efficiently Handles Customer transactions on bank remittances and Instant Money transfers
• Updating and Verification of money transfers thus ensuring that all details are correct and transmitted to the bank with no errors
• Played a proactive role in customer retention and brand marketing activities.
• Establishing rapport with corporate and retail clientele
• Solicit Referrals and initiate cross selling opportunities to existing clients, helping them out to decide on what type of products or service would be best to suit their needs.
• Responsible for keeping records, maintenance of important files.
• Prepares staff schedule
• Regular Interaction with customers through a variety of means - by email, telephone or fax so as to update them with our new products and services.
• Ensures that both Walk -in and corporate clients receives excellent service.
• Handles customer queries regarding money transfers especially if there is delay in credit, funds not received on time and amendments from banks.
• Communicates with Tie up banks to resolve issues of remittances and sees to it that these transfers are in accordance with the Money laundering Act.
• Prepares minutes of the monthly branch meeting.
RECEPTIONIST/ADMIN ASSISTANT
LIFESTYLE AUCTIONS LLC
FNC BLDG. KHALID BIN AL WALEED ST. DUBAI UAE
NOV 2005 - OCT 2006
Duties and Responsibilities
• Meet & Greet Guests and clients and assists them with their queries.
• Prepares documents for upcoming auction events such as consigner and bidder registration forms.
• Oversees company inventory of supplies
• Handles client calls and other inquiries
• Assists in the preparation of documents as well as physical arrangements for upcoming company events.
• Clerical jobs as required by the Managing Partner
• Maintains proper coordination for the delivery and collection of the items bought and consigned during the auctions held
Bachelor of Science in Business Administration - Major in Management
1996 - 1999 Bachelor of Science in Civil Engineering (Undergraduate) Mapua Institute of Technology - Intramuros, Manila Philippines
1992 - 1995 Secondary School- La Consolacion College Caloocan City Philippines