DIRECT SALES EXECUTIVE
OSN (Orbit Showtime Network)
Total years of experience :9 years, 6 Months
Taking care of all the counter operations.
Greeting all the customers.
Dealing and resolving customer’s issues and queries on day to day basis.
Coordinating with other departments pertaining to customer issues and their timely solution.
Working all over UAE ensuring a good flow of sales from all the work stations.
Target achievement daily individually and to achieve team’s target as well.
Visiting Market/field from time to time when necessary.
Understanding customer’s needs and making sure to recommend the suitable packages.
Presentations of all the OSN packages.
Reporting to senior management regarding daily targets, plans and operations.
A thorough knowledge of the products being handled i.e. Product features,
Pricing, knowledge of competing brands.
Ability to sell products to customers -
Understanding customer needs recommending correct products,
Up sell where necessary, handling promotions.
Ability to interact with customers, including complaint handling.
Knowledge of all aspects of retail hygiene- stores upkeep and fit outs,
Merchandising, visual display, documentation
Implementing CRM (customer relation management) at the store level and providing relevant feedback to head office.
Interacting with Customer Care Centre for after sales service.
Ensuring brands are sufficiently stocked and effective replenishment ordering.
Inventory control- Regular stocktaking and ensuring there are no stock shortages.
Awareness of competitor activity.
On the floor training of junior.
Team leadership - Supervision of junior staff and enabling their development.
Maintaining relationship with customers.
• Proactively generates sales through merchandising & selling techniques
• Participate in projects to improve best practice in stock management and operational expenses to optimize profitability and performance
• Impress guests with your knowledge of Hush Puppies competencies, ethics, philosophies and best-practices
• Maintain a beautiful inviting store environment, in which our guests are encouraged to linger and learn about products, company and brand
• Learn about grow and engage in the success of the overall HC business.
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Worked with new customers in the development of new accounts and the implementation of new systems.
• Periodical payment collection and follow up of sales activates for future etc.
• Managing sales (Inquiries, Quotations, contracts etc.)
• Assisted in the development of new policies and procedures.
• Performed market research surveys on customer needs and requirements.
• Prepared weekly sales reports for the sales team and sales management.
• Generated repeat business through successful client follow-up.
passed