Maria Christina Bunagan

 Taking care of all the counter operations.
 Greeting all the customers.
 Dealing and resolving customer’s issues and queries on day to day basis.
 Coordinating with other departments pertaining to customer issues and their timely solution.
 Working all over UAE ensuring a good flow of sales from all the work stations.
 Target achievement daily individually and to achieve team’s target as well.
 Visiting Market/field from time to time when necessary.
 Understanding customer’s needs and making sure to recommend the suitable packages.
 Presentations of all the OSN packages.
 Reporting to senior management regarding daily targets, plans and operations.

 A thorough knowledge of the products being handled i.e. Product features,
 Pricing, knowledge of competing brands.
 Ability to sell products to customers -
 Understanding customer needs recommending correct products,
 Up sell where necessary, handling promotions.
 Ability to interact with customers, including complaint handling.
 Knowledge of all aspects of retail hygiene- stores upkeep and fit outs,
 Merchandising, visual display, documentation
 Implementing CRM (customer relation management) at the store level and providing relevant feedback to head office.
 Interacting with Customer Care Centre for after sales service.
 Ensuring brands are sufficiently stocked and effective replenishment ordering.
 Inventory control- Regular stocktaking and ensuring there are no stock shortages.
 Awareness of competitor activity.
 On the floor training of junior.
 Team leadership - Supervision of junior staff and enabling their development.
 Maintaining relationship with customers.

• Proactively generates sales through merchandising & selling techniques
• Participate in projects to improve best practice in stock management and operational expenses to optimize profitability and performance
• Impress guests with your knowledge of Hush Puppies competencies, ethics, philosophies and best-practices
• Maintain a beautiful inviting store environment, in which our guests are encouraged to linger and learn about products, company and brand
• Learn about grow and engage in the success of the overall HC business.

• Provided support to the sales team, ensuring all sales and service objectives were met.
• Worked with new customers in the development of new accounts and the implementation of new systems.
• Periodical payment collection and follow up of sales activates for future etc.
• Managing sales (Inquiries, Quotations, contracts etc.)
• Assisted in the development of new policies and procedures.
• Performed market research surveys on customer needs and requirements.
• Prepared weekly sales reports for the sales team and sales management.
• Generated repeat business through successful client follow-up.