Maria Padilla Hernandez

MAY 26, 2014 - APRIL 2020
RETAIL COORDINATOR, TAVOLA, AAN AL AWAN GENERAL TRADING LLC
 Provided support to a range of stake holders across 6 countries, including Store Managers, Operations Manager and Senior Management.
 Handled customer communications and resolved customer service concerns to address issues in regard to the retail CRM program using Navision ERP software.
 Put through purchase orders for supplies to 36 retail stores.
 Supported the HR department with a range of activities including planning appraisals, probations, annual leave plans, extra hours pay.
 Complete Administrative support to the Retail Operations Manager in relations to a chain of 36 retail stores.

DECEMBER 2011 - APRIL 2014
CROSS DOCKING CENTRE IN-CHARGE, THE ONE, TOTAL HOME EXPERIENCE
 Completely responsible to ensure the entire centre provided exceptional customer service as per the companies bench marked time frames for both pre and post delivery
 Managing all administrative matters at the centre including scheduling deliveries, documentation and departmental and management reports
 Supported the Sales Manager by external client visits to resolve delivery or product concerns
 Built an effective working relationship with Local Distribution Centre and the Store Sales Teams to allow effective liaison between all links which will ultimately affect customer delivery satisfaction. JULY 2008 - NOVEMBER 2011
SALES COORDINATOR, GRADE 1 THE ONE, TOTAL HOME EXPERIENCE
 Provided customer service and assisted customers in setting up the Wedding Registry, by helping them choose products for their new home
 Coached new employees on customer service skills and standards expected
 Scheduled deliveries MAY 2007 - JUNE 2008
SALES COORDINATOR, GRADE 2 THE ONE, TOTAL HOME EXPERIENCE
 Customer Service Desk coordinating outbound delivery instructions
2
 Cashiering
 Processing Inventory replenishment orders
 Handling Exchanges and Refunds
OCTOBER 2003 - APRIL 2007
SALES PERSON, THE ONE, TOTAL HOME EXPERIENCE
 Customer service on the shop floor assisting customers and handling queries and concerns
 Replenishing shelf inventories and categorizing items correctly
 Assist with setting up displays as per the retail planograms
 General store operations tasks including arranging merchandise, keeping it clean, random and
annual inventory counts