Retail Coordinator
Aan Al Awan General Trading LLC (Tavola)
مجموع سنوات الخبرة :16 years, 7 أشهر
MAY 26, 2014 - APRIL 2020
RETAIL COORDINATOR, TAVOLA, AAN AL AWAN GENERAL TRADING LLC
Provided support to a range of stake holders across 6 countries, including Store Managers, Operations Manager and Senior Management.
Handled customer communications and resolved customer service concerns to address issues in regard to the retail CRM program using Navision ERP software.
Put through purchase orders for supplies to 36 retail stores.
Supported the HR department with a range of activities including planning appraisals, probations, annual leave plans, extra hours pay.
Complete Administrative support to the Retail Operations Manager in relations to a chain of 36 retail stores.
DECEMBER 2011 - APRIL 2014
CROSS DOCKING CENTRE IN-CHARGE, THE ONE, TOTAL HOME EXPERIENCE
Completely responsible to ensure the entire centre provided exceptional customer service as per the companies bench marked time frames for both pre and post delivery
Managing all administrative matters at the centre including scheduling deliveries, documentation and departmental and management reports
Supported the Sales Manager by external client visits to resolve delivery or product concerns
Built an effective working relationship with Local Distribution Centre and the Store Sales Teams to allow effective liaison between all links which will ultimately affect customer delivery satisfaction. JULY 2008 - NOVEMBER 2011
SALES COORDINATOR, GRADE 1 THE ONE, TOTAL HOME EXPERIENCE
Provided customer service and assisted customers in setting up the Wedding Registry, by helping them choose products for their new home
Coached new employees on customer service skills and standards expected
Scheduled deliveries MAY 2007 - JUNE 2008
SALES COORDINATOR, GRADE 2 THE ONE, TOTAL HOME EXPERIENCE
Customer Service Desk coordinating outbound delivery instructions
2
Cashiering
Processing Inventory replenishment orders
Handling Exchanges and Refunds
OCTOBER 2003 - APRIL 2007
SALES PERSON, THE ONE, TOTAL HOME EXPERIENCE
Customer service on the shop floor assisting customers and handling queries and concerns
Replenishing shelf inventories and categorizing items correctly
Assist with setting up displays as per the retail planograms
General store operations tasks including arranging merchandise, keeping it clean, random and
annual inventory counts