Store Manager
ICONS COFFEE COUTURE
Total years of experience :26 years, 3 Months
Manage and open new branches. Sales - comparison, budget analysis
and setting, trend and analysis. Report management - product mix,
hourly sales, sales mix, sales analysis. Derive standards of operation
and stringent implementation. Team productivity and discipline.
Quality controls. COS - costing, analysis and ratification. P&L
Management. Development plans. Supplier coordination. Hiring and
training new employees.
Making effective plan to maximize the sales opportunities, minimize
operational cost and meet the margin for food and beverage. Creating
marketing plans to increase sales and staff incentives. Preparing
weekly and monthly report of the Store performance to be presented
to the Operation Manager. Making daily inventory to ensure stock
availability and monthly inventory to monitor monthly food cost.
Checking all equipment are in operational level. Building open
professional relationship, team work, motivation and high standard
performance to all team members. Conduct the DOC (Daily Operation
Checklist) to every shift to discuss sales target, updating store
performance and any concern.
SYKES ASIA
Answer inbound calls, access their account and make updates if
necessary. Answer customers query and resolve concern. Assist
customers for new product and provide details. Process order and
payment through credit card / debit card. Set up escalation ticket and
follow up if needed.
Orienting, training, assigning, scheduling, coaching, counseling, and
disciplining employees. Preparing and completing action plans;
implementing production, productivity, quality, and customer-service
standards. Determining system improvements, and implementing
change. Meets restaurant financial objectives by forecasting
requirements. Control costs by reviewing portion control and
quantities of preparation; minimizing waste; and ensuring high quality
of preparation. Monitoring the status of placed orders and
encouraging the workers for faster preparation of orders. Assuring the
quality of food and arrangement of dishes are as per the standards
marked by the higher authority. Comprehensive knowledge of hygiene
practices, occupational health, and safety standards.
CUSTOMER CARE PHILS.
Answer and receive escalated call regarding account activities. Update
existing database with changes and the status of the customer’s credit
standing. Monitoring daily credit standing of the account holder.
Conducts preliminary investigation and gathers data, defines resources
and alternative tools of analysis for accounts compromised. Set limits
in accordance with the approved credit framework.
BENCH ( SUYEN )
Provide exceptional customer service by performing up-selling, cross-
selling, suggesting alternatives and following up on customers'
requests. Responsible for serving customers on the shop floor and
answering their needs in a timely manner in order to ensure a high
level of customer satisfaction and achieve optimum sales results.
Ensure smooth and efficient receiving process of items/shipments, as
well as accurate stock keeping. Arrange and replenish on a continuous
basis the shop shelves and ensure that the shop floor and shelves are
kept clean and tidy at all times in alignment with the brand's image
and coordination standards. Handle cash register and transactions with
the customers in an effective and accurate manner as required.
Merchandise products under the appropriate sections according to
sales trends, date of release, and as per the Team Leader
recommendations.
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