ماريا rasool

Allocating time to service customer interactions resulting in proactively feeding back any issues to the customer care team management and act as ‘the voice of the customer’
• Assist in training and developing new team members whilst providing constant support to the existing ones.
• Identify opportunities for continuous improvement and policy refinement within the department.
• Assist the team with real-time management of contacts flowing into the care center.
• Actively participate in team meetings, company activities and development opportunities.
• Work with Google Sheets and/or Excel to continuously monitor the metrics of the team.
• Act as an escalation point for any complex or VIP type queries up to and including potential
fraud.
• Support managers to facilitate the successful completion of the team's targets and performance
goals.