Executive
Al Naboodah Cargo Centre LLC
Total years of experience :15 years, 3 Months
Provide quotations in line with agreed pricing policy for Air & Sea & Land Freight as well as Personal Effects shipments and follow up on the developments
•Manage the relationships with customers (Commercial and Personal effects sector) and ensure to support for sales increase
•Monitor industry standards, trends, or practices to identify developments in logistics planning
•Prepare product or service reports by collecting and analyzing customer information.
•Contributes to team effort by accomplishing related results as needed.
•Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•Monitoring the quality, quantity, and Cost
•Plan, direct and control logistics activities including receiving, inspection, storage, and issuing, packing, order processing.
•Actively coordinated with Vendors/Customers/Shipping lines and monitored the daily activities, i.e. inbound, outbound, and picking, cycle count etc.
•Arrange NOC from customer, CID & Police and GHQ approval for new shipments.
•Monitoring Cross border documentations, Insurance coverage from various suppliers, projects & Depots for all shipments (Sea/Air/Road/Personal effects) globally.
•Providing freight estimation costs, routing with best transit & logistics related options for bidding new projects.
•Preparing invoice packing list and certificate of origin and arrange legalization from Chamber of commerce Abu Dhabi.
• Liaising with Shipping Lines, Airlines, Transport Companies, Customers, and Overseas Agents to ensure smooth operations & prompt delivery of cargoes.
•Improve work flow and procedure to achieve effectiveness of customer service function
•Creating good rapport with the carriers / Airlines for better freight negotiation
•Thorough knowledge of Import / Export Shipping procedure and documentations
•Preparing Quotation, Tender bid to customers & L/C negotiation, import & export documents.
•Setting up of new KPI’s & also update, improve and monitor adherence to Customer Profiles (SOP’s)
•To ensure timely updates of Standard Operating Procedures (SOP’s) on each customer
•Handling Project cargo both sea freight & Airfreight includes L/C requirements for Major Govt. Clients
•Training staffs within dept. to meet the Dept standards / goals in Sales Dept.
•Provide Administrative support & perform other
Regular coordination / interaction with Sales & agents and accordingly update Clients
•Communicating with global principals / agents through Emails / phone.
•Liaise with customers on daily orders/shipment process, requirements etc
•Arrange transport for local delivery and collection, ensure the delivery on time /per schedule
•Liaise with warehouse, operations and project teams on all operations matters
•Arrange import/export shipment, prepare import/export documents
•Identifying prospective customers, preparing databank of prospective customers.
•Managing customer relations and resolving customer queries amicably.
•Creating good rapport with the carriers / Airlines / Transporters for better freight negotiation
•Handling L/C & project shipments to a level of customer’s best satisfaction.
•Dispatching Invoices and ensure payment follow up on regular basis
•Preparing quotations to submit on timely basis to clients and follow up on the feedbacks
Prepare Booking requisitions and forward the same to Carrier.
•Managing customer relations and resolving customer queries.
•Correspondence & communications with shipping lines / airlines & Clients
•Prepare booking with the carriers and agents for shipment movement
•Regular follow up of transshipment cargoes
•Arrange import/export shipment, prepare import/export documents
Attending Calls and Meetings
•Regular interaction with the clients
•Responsible for general administrative duties including telephone support and the management of internal
and external mail.
•Managed Customer relations and resolving queries
•Preparing the quotation for client approval
Attending Calls and Meetings
•Regular interaction with the clients
•Responsible for general administrative duties including telephone support and the management of internal
and external mail.
•Managed Customer relations and resolving queries
LEARNING CENTRE -