Mohamed Junaid

Property Manager at Property Homes & Management

• United Arab Emirates - Sharjah
• August 2017 to June 2020

friendly processes, developing procedures, service standards and operational policies, planning & implementing effective
control measurestoreduce running costsof business operations.

Property Manager at Al Ateek Holdings

• United Arab Emirates
• April 2015 to June 2017

at PropertyAdministrator – FortesGrroup

• United Arab Emirates
• April 2014 to March 2015

Customer Service Advisor at British Council

• United Arab Emirates
• January 2004 to January 2008

with
the overall goals/ objectives of the organization.
 Proffered trainingto the customerservicestaffsinconsonance toBritishCouncil policiesand regulations.
 Conducted daily reconciliation, handled bank cheques and payments against invoices in adherence to organizational policies
and procedures.
 Verification of Passport, visa page, eligibity to required exams.
 OtherFinancial activitiesincludePassing and Posting Journal Entries(SAP)andMaintainingPettyCash.
 Overlookticket bookings, hotelaccommodations, transportation, visitvisaapplications, andtravelinsurancefor
the company.
 Manage, maintain and monitor stock of office stationary, company access cards.
 Maintain and update existing database of vendor contracts, approvedsuppliers.
 Accepting applications and registering for various examination bodies (Cambridge, Edexcel, IELTS, and Other Professional
UK Examinations.
 Registeringstudentstothe appropriate classesthroughCampus(FABS).
 Keeprecordsofcustomerinteractionandtransactions, documentdetailsofinquiries, complains, issues, comments&actions.
 Receive payment andrecord receiptsforservicesandmonitor cashflow.
 Highlyproficientinproviding first classcustomerexperience resulting tosatisfaction, loyalty andretention.
 Responding toclientinquiriesandproblems, providingnecessaryinformationandassistance.
 Applybasicconcepts, practicesandproceduresofhandlingclient’scomplaintswhilemeetingqualitystandardsforcustomer

• January 2005 to January 2008

British Council to verify UK educational documents.
 Maintained 100% occupancy rate.
 Developed a system for streamlining repair and maintenance work.
 Demonstrated abilities to work independently or within cross-functional teams; multitask on several
assignments and meet strict deadlines.
 Performed assigned workload with indefinable enthusiasm, commitment, honesty and dedication with drive
towards contributing to continued business growth.
 Authorised signatory (Notarize)toverifyUKeducational documents forthe period