Maria Alexandra Perez Rosales

Leading amenities to guests to ensure a smooth operation, liaising with Housekeeping, Security, Culinary, and Sport & Leisure departments in order to provide a personalized and stay different services to all guests, while keeping the costs and budget into consideration.

Responsible of handling guests’ data prior to their arrival and manage amenities program for them. Maintain the VIP report of guest arrivals updated. Planing all special occasion celebrations for our guests and follow up to verify our clients’ service satisfaction.

PERSONAL ASSISTANT TO THE CHIEF EXECUTIVE OFFICER & OFFICE MANAGER

• Provide administrative support to the Chief Executive Officer in a timely manner with discretion and confidentiality.
• Coordinate and supervise the internal operational requirements and administrative activities that facilitate the smooth running of the office.
• Coordinate all the documents required to import dental equipment and materials.
• Track the health records required by the Ministry of Health for imported dental equipment.
• Coordinate participation in the top 3 Dental Health Congresses in Venezuela among other company events.
• Managed the stock levels of office Supplies.
• Participate at keeping inventory of the merchandise.

EXECUTIVE SECRETARY TO THE GENERAL MANAGER

• Responsible for liaising with clients, suppliers and other staff, being first point of contact between people from both inside and outside the organization.
• Schedule and confirm patient appointments.
• Provide quality customer service to patients at check-in and check-out, leading them to get the best treatment
with the appropriate specialist.
• Updated patient records and ensured confidentiality
• Coordinate payment and collection process with customers and suppliers.
• Transcribe sales accounting data.
• Track inventory of office and medical supplies, placing orders when necessary.

ADMINISTRATIVE ASSISTANT, ROOMS MANAGEMENT

• Organise and schedule meetings and appointments
• Produce and distribute correspondence memos, letters, faxes and forms
• Handle sensitive information in a confidential manner.
• Provide general support to visitors
• Managed the stock levels of office Supplies. (Maintain supplies inventory by checking stock anticipating needed supplies;
placing and expediting orders for supplies; verifying receipt of provisions)
• Write letters and emails on behalf of other office staff.
• Coordinate office procedures
• Reply to email, telephone or face to face enquiries
• Attention to details.
• Coordinate payroll of Front Desk Staff.
• Supervise operative staff (20).
• Investigate cases about refunds and reimbursements to guests.

COLLECTION EXECUTIVE, CREDIT & COLLECTION DEPARTMENT

• Monitor accounts on a daily basis
• Investigate historical data for debts and bills
• Informed clients of overdue accounts and amount currently owed.
• Take measures in order to encourage timely payments
• Collected payments on past due bills
• Process payments and refunds
• Update account status records

CUSTOMER SERVICE OPERATOR

• Assists callers in identifying needs and then routing calls appropriately.
• Listen to customer requests, to answer questions and provide telephone information, guiding our clients according to their needs.
• Wake up call to our guests.
• Generate report regarding internal operation and night audit.

ADMINISTRATIVE ASSISTANT, PUBLIC RELATIONS DEPARTMENT

•Prepared and managed internal PR reports and documents.
•Organise and coordinate PR activities including events, press conferences and travel arrangements.
• Coordinate and supervise the internal operational requirements and administrative activities that facilitate the smooth running of the office.
• Track inventory of office and medical supplies, placing orders when necessary.