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MARIA DULCE QUIMPO, Sales Coordinator/ Secretary/ Admin. Asst.

MARIA DULCE QUIMPO

Sales Coordinator/ Secretary/ Admin. Asst.·Beta Information Technology (Beta Group)

United Arab Emirates

Bachelor's degree, Marketing

Work experience

Total years of experience: 14 years, 4 months

Sales Coordinator/ Secretary/ Admin. Asst.

March 2013 - December 2013

Beta Information Technology (Beta Group)

Dubai, United Arab Emirates

March 2013 - December 2013

SALES COORDINATOR
* Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
* Prepares and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them.
* Prepares sales order and final handover documents (Proposal, Vendor’s Discounts) to the Project Dept.
* Able to efficiently respond to any online or telephone queries in a calm and friendly manner.
* Must liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.
* Able to work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly.
* Required to produce reports on progress within the department and outline any developed strategies to improve.
* Responsible for overseeing any supercharges and evaluating any alterations to both external and internal staff.
* Act as a Personal Secretary of the Sales Manager.

SECRETARY/ ADMIN. ASST.
* Devising and maintaining office systems, including data management and filing;
* Arranging travel, visas and accommodation and, take notes or dictation and provide general assistance during meeting;
* Screening phone calls, enquiries and requests, and handling them when appropriate;
* Meeting and greeting visitors at all levels of seniority;
* Organizing and maintaining diaries and making appointments;
* Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
* Taking dictation and minutes;
* Producing documents, briefing papers, reports;
* Liaising with clients, suppliers and other staff.
* Preparing the montly payroll in the absence of the receptionist.

Company industry:
IT Services
Job role:
Sales

Sales Coordinator/ Admin Asst/ Secretary/ Customer Service / Receptionist

May 2008 - February 2013

Apitech X-Calibur Trading LLC

Dubai, United Arab Emirates

May 2008 - February 2013

Sales Coordinator/Admin In-Charge/ Secretary/ Receptionist
▪To assist and support the General Manager in achieving operational and sales objectives.
▪Responsible for order processing and order confirmation.
▪Preparing written quotations/pro-forma invoice.
▪Correspond with customers on their requirements and needs via emails and phone calls. Process customer enquiries arriving thru fax and thru company website.
▪Coordinate with the warehouse regarding readiness and deliveries of the materials and handling the stock checking weekly.
▪Efficiently manage the flow of orders and deliveries to customers.
▪Visiting the warehouse for supervision of the materials.
▪Provide administrative support to Sales management.
▪Advising the Finance department on received order and keeping an updated list of received orders and submitted quotations.
▪Invoicing / Sales Order /Submittals/ Delivery Notes process
▪Maintain the Customer complaints register and ensure them better services.
▪Record, follow up and monitor the timely execution of customer orders.
▪Arrange for timely and accurate issue and recording of customer invoice.
▪Answer all incoming calls and handle caller’s inquiries whenever possible.
▪Re-direct calls as appropriate and take adequate messages when required.
▪Greet, assist and/or direct visitors.
▪Receive, direct and relay telephone messages and fax messages.
▪Receive the mails and deliver.
▪Open and date stamp all general correspondence.
▪Maintain the general filing system and file all correspondence.
▪Assist in planning and preparation of meetings and conferences.
▪Make preparations for council and committee meetings.
▪Maintain an adequate inventory of office supplies.
▪Provide word processing and secretarial support.
▪Develop and maintain a current and accurate filing system.
▪Monitor the use of supplies and equipment.
▪Coordinate the repair and maintenance of the office equipments.
▪Perform other related duties as required.

Company industry:
Construction & Building
Job role:
Sales

Teller / Customer Service Representative

February 2005 - March 2008

Ebusiness Services (Western Union) -Phils

Philippines

February 2005 - March 2008

1. Facilitates clients Inbound & Outbound money transfer transactions
2. Acts as fund custodian and orders a supply of cash to meet daily needs.
3. Provides supplementary information to the clients regarding new offers and
quotes unit exchange rates, following daily international rate sheets or
computer displays.
4. Maintaining an accurate client database for company development plans.
5. Balance currency and coins in cash drawers at ends of shifts, and calculate
daily transactions using computers, calculators, or adding machines.

Company industry:
Banking
Job role:
Customer Service and Call Center

New Accounts in charge

August 1999 - February 2006

Development Bank of the Philippines (DBP)

Philippines

August 1999 - February 2006

1. Interview new clients to obtain information needed to open new accounts.
2. Answer customers' questions, and explain available services such as deposit
accounts, bonds, and securities
3. Inform customers of procedures for applying for services such as ATM cards,
direct deposit of checks, and certificates of deposit.
4. Compile information about new accounts, enter account information into
computers, and file related forms or other documents.
5. Answer customers' questions, and explain available services such as deposit
accounts, bonds, and securities.

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

University Of San Agustin (Iloilo City)

April 1999

April 1999

Bachelor's degree, Marketing

Philippines

Skills

Receptions
Expert
Receptions
Expert
Customer Interactions
Expert
Customer Interactions
Expert
Sales Order Processing
Expert
Sales Order Processing
Expert
Administrative Duties
Expert
Administrative Duties
Expert
Invoice Processing
Expert
Invoice Processing
Expert
Computer Literate
Expert
Computer Literate
Expert
Excellent Command of English
Expert
Excellent Command of English
Expert
Customer Interactions
Expert
Customer Interactions
Expert
Receptions
Expert
Receptions
Expert
Sales Order Processing
Expert
Sales Order Processing
Expert
Administrative Duties
Expert
Administrative Duties
Expert
Invoice Processing
Expert
Invoice Processing
Expert

Languages

English

Expert

Filipino

Expert

Training and Certifications

Training
Customer Service/ Front Offce
EBusiness Services (Western Union ) -Phils
Aug 2006