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Mariam Adeeb, Digital Travel & Hospitality Marketeer / Travel Manager

Mariam Adeeb

Digital Travel & Hospitality Marketeer / Travel Manager·freelance

Egypt

Diploma, Amadeus Basic Course for Ticketing

Work experience

Total years of experience: 18 years, 4 months

Digital Travel & Hospitality Marketeer / Travel Manager

September 2020 - Present

freelance

Cairo, Egypt

September 2020 - Present

• Raising destination awareness.Plan, manage and monitor the
ongoing company presence on social media (Twitter, Facebook, Instagram, Pinterest
etc.)
• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Measure the performance of digital marketing efforts using a variety of Web analytics
tools (Google Analytics, Web Trends etc.)
• Providing knowledge and strategic guidance to support tourism destinations
• Creating attractive travel content
• Coordinate with photographers team to produce attractive travel content.
• Supervise operation team
• Developing brand destination Directing Instagram reels and YouTube videos
• Execute projects related to photography and arrange photo shoots in adherence
to brand Photography Style Guidelines Maintain an artwork archive within the
designated location predefined by the department
• Work closely with the Digital Analysts to ensure that all marketing activity is
supported with the measurement of results
• Travel business arrangement
• Working on Instagram and YouTube algorithm
• Ensure the website content for the Hotel is fully updated, in line with the standards
established for website content
• Developing marketing plans and campaigns
• Plan and execute complex travel plans
• . Branding Manager
• Liaise with Marketing, Sales, and Product development teams to ensure brand
consistency
• Stay up-to-date with digital media developments
• Social Media Strategist using social media for brand awareness and impressions
Planning marketing strategy
• Videos marketing director and editing
• Identify target audiences, objectives and desired outcomes of marketing campaign

Company industry:
Travel Agency
Job role:
Marketing and PR

Implant Manager (business development)

February 2015 - January 2020

Nirvana Travel & Tourism

Abu Dhabi, United Arab Emirates

February 2015 - January 2020

Implant Manager (business development)
From Feb 2015- Jan 2020 Location: United Arab Emirates City: Abu Dhabi
Company Industry: Ticketing /Hospitality/Tourism/Travel

Job Description

• Handling business travels for Abu Dhabi Executive council
• Handling (Business & personal) trips for GHQ Military.
• Supporting direct managing reports.
• Monitor travel sales.
• Handling events, prepare quotations.
• Dealing with VIP and work for travel arrangement.
• Working on sales plan to reach target.
• Using B2B system.
• Meet with the sales agent from other airlines companies and travel supplier.
• Giving quotations (Hotels, flights, transfers etc...) using online system & GDS.
• Dealing with individual clients as well and having strong qualifications to deal with them.
• Educating customers about their trip's information, (airport terminal, frequent flyer, flight number and time, providing complete pre-departure briefings.
• Helping clients to decide their destination & to reach to the best & suitable option.
• Negotiating with suppliers (Hotels & Airlines)
• Creating & updating customer profile.
• Following up with clients to reach to the maximum satisfaction.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Senior Travel Counselor

November 2013 - August 2014

HRG Egypt

Cairo, Egypt

November 2013 - August 2014

Handling ( business & personal ) Trips for corporate accounts
( multinational companies )
Giving quotations, Hotel bookings, ticketing through GDS,
Taking Team leader responsibilities.
arranging transfers.
Making full package.
Negotiating with Hotels & Suppliers
Following up with airlines
Handling visa process
Helping Clients to decide their destination & to reach to the best & suitable option.
Handing Groups ( giving quotations ) and issuing.
creating & updating customer profile.
Reissue & refund airline tickets.
Following up with clients to reach to the maximum satisfaction.
Managing & sorting out daily queues

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Travel Counselor

October 2011 - October 2013

Thomas Cook Egypt

Cairo, Egypt

October 2011 - October 2013

Implant at Cairo American College.
Dealing with parents & American teachers.
Arranging Christmas & summer break trips.
Giving quote to the athletic department for their upcoming groups (flight, hotels, train in Europe, etc….
Advise clients on vacation destinations that will be to their liking.
Preparing packages converse with client to determine destination, mode of transportation, travel dates, financial consideration and accommodation.
Compute cost of travel and accommodation, using carrier tariff books and online systems, handling all visas arrangement, preparing tour package out going & in bound, ticketing through Amadeus System.
Handling airline, hotels and car rental bookings, Inform clients about attractions at their destinations and explain local customs and conditions so the travelers will be well prepared
Revise hotels rates before giving it to the clients.
Checking for the best and cheapest options for clients.
Making customer profile so we can easy reach them which contain all data.
Negotiate with suppliers & clients.
Follow up with suppliers, ensure that everything is going well and settled.
Follow up with clients and ask about their feedback.
Negotiate with tour guides
Arranging fishing & safari Trips.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Assistant Tourism Manager

November 2009 - March 2011

Emeco travel

Cairo, Egypt

November 2009 - March 2011

- Preparing packages inside & outside Egypt for our corporate accounts
- Handling travel issues for Schlumberger for petroleum services
- Making hotels reservation.
- Contracting with hotels.
- Follow up the finance issues related to reservations at hotels, transportation, ticketing.
- Revise hotels rates and ensure its correct
- Arranging tours and historical sightseeing inside Egypt.
- Dealing with tour guides and negotiate with them.
- Arranging Safari Trips
- Arranging Nile cruise at Luxor, Aswan and Abu Simple.

Company industry:
Hospitality & Accomodation
Job role:
Management

Sales Coordinator

July 2006 - September 2009

Safir Hotel Cairo

Egypt

July 2006 - September 2009

- Making contract for the corporate account and follow up
- Making Sales Calls
- Electronic sales for outlets.
- Handling upcoming groups to the hotel
- Attending sales & marketing meetings and taking Minutes.
- Follow up with all travel agent
- Arranging list contains all the group data

Company industry:
Hospitality & Accomodation
Job role:
Sales

Education

Amadeus

November 2011

November 2011

Diploma, Amadeus Basic Course for Ticketing

Egypt

Amadeus Basic Course for Ticketing

Faculty of Tourism & Hotel Management

June 2008

June 2008

Bachelor's degree,

Egypt

Skills

Tourism
Expert
Tourism
Expert
Microsoft Office
Expert
Microsoft Office
Expert
strong communications skills
Expert
strong communications skills
Expert
Ability to handle any clients.
Expert
Ability to handle any clients.
Expert
strong presentations skills
Expert
strong presentations skills
Expert
Tourism
Expert
Tourism
Expert

Languages

English
Expert
Arabic
Expert
French
Intermediate

Training and Certifications

Certifications
Google, Fundamentals of digital marketing by Google.
Amadeus Advanced

Training
ticketing
AMADEUS
Nov 2015
Marketing
Thomas Cook
Aug 2012
Customer Service
Thomas Cook Egypt
Oct 2013