mariam mollaei

Key Responsibilities
• Manage communications with both international and local suppliers through email and telephone.
• Prepare and provide quotations, negotiate pricing, and secure the most competitive commercial terms.
• Build and maintain strong relationships with suppliers to ensure efficient procurement and timely order fulfillment.
• Coordinate the entire shipment process from order placement to final delivery, ensuring all documentation is completed accurately.
• Arrange cargo insurance policies and liaise with freight forwarders and shipping agents to monitor shipments until their arrival at the Port of Beirut.
• Track shipment schedules, resolve logistics issues, and ensure compliance with shipping requirements.
• Process supplier invoices and accurately enter financial and inventory data into the company’s ERP/system.
• Monitor inventory levels, conduct regular stock checks, and maintain accurate inventory records.
• Collaborate with internal departments to ensure smooth procurement, logistics, and inventory operations.

• Managed email and telephone communications between hospital departments to ensure efficient coordination and information flow.
• Prepared and recorded accurate minutes of meetings for management and departmental discussions.
• Processed patient discharge documentation by preparing and completing patient files in accordance with hospital procedures.
• Maintained and monitored ward inventory, including medications and medical supplies, and coordinated replenishment of stock when required.
• Recorded and updated patient billing by accurately charging medications, medical supplies, and services used during each patient’s hospital stay.
• Worked closely with physicians, nurses, pharmacists, and administrative staff to ensure smooth daily operations and high-quality patient care.
• Ensured the accuracy and confidentiality of patient records while complying with hospital policies and procedures.

Supported the launch of a new banking project in the Lebanese market by contacting customers and introducing the new products and services.
Explained the features, benefits, and value of the bank's new offerings, helping customers understand how they could benefit from them.
Collected and updated customers' personal information in the bank's system, ensuring records were accurate and up to date.
Contacted customers to promote and facilitate credit card activation.
Educated customers on the benefits, features, and proper use of their credit cards to encourage secure and responsible usage.
Delivered high-quality customer service by addressing customer inquiries, providing product information, and building strong customer relationships.
Met assigned performance targets while maintaining compliance with the bank's policies and customer service standards.