Back Office
Uber
مجموع سنوات الخبرة :5 years, 7 أشهر
-Handle customers` inquiries and complaints via chat and Emails.
-Handle drivers` inquiries via phone calls.
-Update the team with the latest job knowledge.
-Report technical and critical issues to the team leader.
-Administration work like computerized the paper information and entering data.
-Translate training materials from English to Arabic and vice versa.
-Prepare training rooms and induction programmes in regards to (laptop, flip chart, markers, projector, printed training materials
and calling trainees to confirm the training time and location).
-Conduct training evaluation surveys.
-Advising on and monitoring the trainings schemes.
-Keep the training library record up to date.
-Supervising and monitoring progress made through questionnaires to
the trainees about the training programmes or schemes.
-Ensuring employees receive statutory required training.
-Ensure that statutory training requirements are met.
-Help line managers and trainers to solve specific training problems,
either on a one-to-one basis or in groups.
-Have an understanding of e-learning techniques.
-Help in preparing all celebrations and events.
As a recruiting coordinator, I have thorough knowledge of HR best practices and have innovative ideas. I have strong communication skills and confident as a head-hunter.
Responsibilities:
-Consult with my direct manager to discover staff requirements and specific job objectives.
-Write and post job descriptions on career websites and on social
media channels.
-Source candidates by using databases and social media.
-Evaluate and screen resumes.
-Use recruiting tools like tests and assignments to assess
candidates' skills.
-Conduct phone and/or in-person interviews
-Provide a short-list of qualified candidates to my direct manager.
-Contact new employees to inform them with the on boarding session
dates.
-Stay up-to-date with current recruiting methods.
-Attend job fairs and careers events.
-Think 'outside-the-box' to meet our projects deadlines.
Handle British Customers inquires and complaints. Log customer details on the CRM. Provide customer with accurate information and right solutions. Performs other duties as assigned by management. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Studied the Foundation of human resources in the AUC. i studied Organization Behavior and how people`s behavior can affect the organization. i studied Recruitment and Selection, Employee Relation and Compensation and benefits.
2011-2012 Faculty of Arts, English Department, Literature Section, Helwan University. Graduation degree: Good.